GenAI Engineer - Agentic AI Platforms at Cloud Scale

Amazon; Seattle (WA); On-site; USD 144,000 - 214,000; Full time

Job summary

Amazon, as part of AWS, seeks a Software Development Engineer to join the Specialist AI Tooling engineering team. You will design, build, and operate core components across four products powering the intelligence layer of AWS's specialist ecosystem.

You will work on Learning Agent, Intelligent Routing Agent, TFC Hub, and Service 360, shipping production GenAI features at AWS scale and solving multi-agent orchestration challenges for thousands of users daily.

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience of new and existing systems.
• 1+ years of software development engineer or related occupational experience.
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using C#, C++, Java, or Perl.
• Experience programming with at least one software programming language.
• Bachelor's degree in computer science or equivalent

Responsibilities

• Design and implement production agentic AI systems using LLMs, knowledge graphs, RAG, and multi-agent orchestration - delivering personalized learning paths and intelligent expert-matching to thousands of field members daily.
• Build and optimize GenAI-powered pipelines including summarization, content ranking, skill assessment, and intelligent routing - ensuring low latency, high quality, and cost efficiency at scale.
• Develop and iterate on prompt engineering strategies, evaluation frameworks, and guardrails for production LLM systems - ensuring quality, safety, and reliability.
• Implement embedding and retrieval strategies for a knowledge base optimizing how domain expertise is indexed, retrieved, and contextualized for agent consumption.
• Design and build scalable distributed systems and APIs that power the TFC Hub platform, serving thousands of community members across 46 technical domains.
• Drive operational excellence for production services - owning CI/CD, monitoring, alarming, on-call, and incident response for systems serving thousands of daily users.
• Collaborate with Product Management, Science, and field stakeholders to translate ambiguous customer problems into well-scoped technical solutions.

Skills

Software development

Architecture design

Programming concepts

Education

Bachelor's degree in computer science or equivalent

Tools

C#

C++

Java

Perl

Job description

Amazon, as part of AWS, seeks a Software Development Engineer to join the Specialist AI Tooling engineering team. You will design, build, and operate core components across four products powering the intelligence layer of AWS's specialist ecosystem.

You will work on Learning Agent, Intelligent Routing Agent, TFC Hub, and Service 360, shipping production GenAI features at AWS scale and solving multi-agent orchestration challenges for thousands of users daily.