GenAI Enablement & Stakeholder Communications Lead

KeyBank; Brooklyn (OH); Hybrid; USD 71,000 - 125,000; Full time

Job summary

KeyBank in Brooklyn, OH is seeking a GenAI Communications & Enablement Lead to drive stakeholder-facing content, knowledge resources, and adoption programs for the Enterprise GenAI Governance & Enablement function. The role partners with AI Engineering and Architecture teams to advance readiness and awareness across the organization.

The ideal candidate will have 5+ years in communications and change enablement, strong storytelling skills, and experience with SharePoint and content management,

Qualifications

• 5+ years of experience in business analysis, communications, stakeholder engagement, change management, knowledge management, enablement, technology program support, or related disciplines.
• Experience supporting technology, software engineering, digital transformation, AI, or enterprise platform initiatives preferred.
• Experience developing communications, enablement resources, adoption programs, training-support materials, or knowledge-management solutions preferred.

Responsibilities

• Develop communications and engagement materials supporting AI governance, enablement, and AI Engineering initiatives.
• Create stakeholder-facing content including presentations, briefings, newsletters, FAQs, announcements, executive summaries, talking points, communication plans, and adoption materials.
• Maintain GenAI-related SharePoint sites, knowledge repositories, resource hubs, guidance materials, playbooks, FAQs, and content libraries.
• Develop communications plans, launch materials, adoption resources, quick-reference guides, and enablement materials supporting approved GenAI capabilities and services.
• Coordinate the development and publication of user-facing resources supporting AI capabilities, governance processes, and enablement programs.
• Support communications, engagement, awareness, and community-building activities for the AI Engineering Domain, including forums, demonstrations, office hours, and stakeholder events.

Skills

Clear communications

Stakeholder engagement

Knowledge management

Presentation skills

Content development

Education

Bachelor's Degree or equivalent experience

Tools

SharePoint

Job description

KeyBank in Brooklyn, OH is seeking a GenAI Communications & Enablement Lead to drive stakeholder-facing content, knowledge resources, and adoption programs for the Enterprise GenAI Governance & Enablement function. The role partners with AI Engineering and Architecture teams to advance readiness and awareness across the organization.

The ideal candidate will have 5+ years in communications and change enablement, strong storytelling skills, and experience with SharePoint and content management,