GenAI-Enabled Federal CSM: Adoption & Value

Bazeta; Northern (KY); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Sonatype seeks a Federal Customer Success Manager to lead post-sales engagements with U.S. government customers, accelerating onboarding and value realization. You will drive adoption, retention, and renewal confidence while coordinating with Sales, Product, and Support teams to surface growth opportunities.

The role emphasizes proactive, outcomes-driven guidance and disciplined execution within a scaled engagement model, including GenAI-powered workflows.

Qualifications

• 4–6 years of Federal Customer Success or related roles supporting US government customers.
• Experience with civilian agencies, DoD, or Intelligence Community customers.
• Ability to navigate complex stakeholder environments including government employees, contractors, and systems integrators.
• Technical aptitude within modern software development lifecycles (DevOps, CI/CD, OSS governance/security).
• Strong customer-facing communication skills to educate, influence, and lead structured conversations.

Responsibilities

• Lead structured customer motions to accelerate onboarding, adoption, and time-to-value.
• Provide proactive guidance on best practices, risks, and measurable outcomes for Sonatype solutions.
• Maintain clear customer health signals and drive mitigation actions with internal teams.
• Collaborate with Sales, Product, Engineering, and Marketing to realize value and opportunities.

Skills

Federal CSM experience

Government/customer facing

DevOps understanding

GenAI literacy

Job description

Sonatype seeks a Federal Customer Success Manager to lead post-sales engagements with U.S. government customers, accelerating onboarding and value realization. You will drive adoption, retention, and renewal confidence while coordinating with Sales, Product, and Support teams to surface growth opportunities.

The role emphasizes proactive, outcomes-driven guidance and disciplined execution within a scaled engagement model, including GenAI-powered workflows.