Customer Success Manager: Value-Driven, AI-Enabled Growth

Sonatype Inc; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Sonatype Inc. is seeking a Customer Success Manager to engage a portfolio of enterprise customers in our B2B SaaS environment. You will drive value realization, adoption, and renewal readiness through proactive guidance and structured customer motions.

You’ll leverage GenAI to accelerate preparation, insights, and follow-ups while collaborating with Sales, Support, and Product to ensure outcomes and expansion opportunities across the portfolio.

Qualifications

• Experience in customer success, technical account management, solutions consulting, or similar customer-facing roles in B2B SaaS.
• Strong customer-facing communication and relationship-management skills.
• Proactive, outcomes-driven approach with the ability to manage multiple accounts.
• Familiarity with GenAI tools to improve execution quality and speed.

Responsibilities

• Lead structured, scalable customer motions to accelerate onboarding and value realization.
• Drive adoption, renewals, and expansion by aligning customer outcomes with Sonatype capabilities.
• Collaborate with Sales, Support, and Product to share insights and mitigate risks.

Skills

Customer Success

Technical Account Management

Solutions Consulting

B2B SaaS

GenAI fluency

Job description

Sonatype Inc. is seeking a Customer Success Manager to engage a portfolio of enterprise customers in our B2B SaaS environment. You will drive value realization, adoption, and renewal readiness through proactive guidance and structured customer motions.

You’ll leverage GenAI to accelerate preparation, insights, and follow-ups while collaborating with Sales, Support, and Product to ensure outcomes and expansion opportunities across the portfolio.