GenAI Consumer Solutions Engineering Lead

Scale AI; New York, San Francisco (NY, CA); On-site; USD 212,000 - 265,000; Full time

Benefits offered by this job

Equity

Healthcare coverage

Paid time off

Job summary

Scale AI is seeking a Solutions Engineering Lead for Consumer in New York to manage a small team of Solutions Engineers and drive technically successful deals with high-value consumer accounts.

You will serve as a hands-on technical leader, shaping architecture, demos, and evaluation methods while setting the standard for performance, cost, and quality at scale. This role collaborates across Sales, Product, and Engineering to accelerate production deployments.

Qualifications

• Strong engineering background with significant experience in a customer-facing technical role (solutions engineering, solutions architecture, forward-deployed engineering, or technical consulting).
• Hands-on development in Python or similar.
• Experience mentoring technical individual contributors; track record as tech lead matters.
• Experience with high-scale consumer-facing systems (recommendation, personalization, search, content moderation, or related).

Responsibilities

• Manage, coach, and grow a team of 3 to 5 Solutions Engineers, setting expectations, running deal reviews, developing careers, and hiring as the vertical scales.
• Personally own the technical win on our most strategic consumer accounts, staying hands-on in demos, prototypes, and architecture conversations.
• Build the vertical's technical playbook: reference architectures, demo environments, evaluation frameworks, and SOW patterns your team and the broader GTM org can reuse.
• Serve as the domain authority on GenAI at consumer scale, including agentic customer experience, personalization and search relevance, trust and safety and content moderation, and the latency, throughput, and cost-per-inference tradeoffs that come with millions of users.
• Partner with AEs and GTM leadership on account strategy, technical qualification, and pilot scoping that converts into production deployments.
• Work with forward-deployed Software and Machine Learning Engineers to carry solutions from initial design through early implementation.
• Translate patterns across your accounts into structured, prioritized input for Product and Engineering, and influence the roadmap on behalf of the vertical.

Skills

Solutions engineering leadership

Customer-facing technical role

People management

Python development

Presentation skills

Job description

Scale AI is seeking a Solutions Engineering Lead for Consumer in New York to manage a small team of Solutions Engineers and drive technically successful deals with high-value consumer accounts.

You will serve as a hands-on technical leader, shaping architecture, demos, and evaluation methods while setting the standard for performance, cost, and quality at scale. This role collaborates across Sales, Product, and Engineering to accelerate production deployments.