Gen-Set & Reefer Ops Analyst — Hybrid (Naperville)

Ocean Network Express North America; Naperville (IL); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Ocean Network Express North America is seeking a skilled professional to develop and execute strategies to monitor, manage, and optimize Gen-Set asset utilization. You will coordinate across internal departments, set KPIs, and provide actionable feedback for continuous improvement.

The role also oversees the Alaska barge service from transit to final-mile drayage. You will lead detailed operational reporting, partner with Sales and Customer Success, and represent ONE in vendor meetings while

Qualifications

• 3+ years in related industry.
• Bachelor’s degree preferred.

Responsibilities

• Own creation and analysis of detailed operational reports for customers and internal portals.
• Collaborate with Sales, Customer Success and stakeholders to address client needs and asset requirements.
• Represent the organization in vendor meetings and drive partnerships.
• Troubleshoot Gen-Set challenges and support Sales/Marketing needs.

Skills

Collaboration

Analytical thinking

Verbal & written communication

Multitasking

Team player

Change advocacy

Digital service tools

Attention to detail

Internal stakeholder management

Education

Bachelor’s degree preferred

Tools

Gen-Set knowledge

Job description

Ocean Network Express North America is seeking a skilled professional to develop and execute strategies to monitor, manage, and optimize Gen-Set asset utilization. You will coordinate across internal departments, set KPIs, and provide actionable feedback for continuous improvement.

The role also oversees the Alaska barge service from transit to final-mile drayage. You will lead detailed operational reporting, partner with Sales and Customer Success, and represent ONE in vendor meetings while