Analyst, Gen Set Reefer Ops

Ocean Network Express North America; Naperville (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Ocean Network Express North America is seeking a skilled professional to develop and execute strategies to monitor, manage, and optimize Gen-Set asset utilization. You will coordinate across internal departments, set KPIs, and provide actionable feedback for continuous improvement.

The role also oversees the Alaska barge service from transit to final-mile drayage. You will lead detailed operational reporting, partner with Sales and Customer Success, and represent ONE in vendor meetings while

Qualifications

• 3+ years in related industry.
• Bachelor’s degree preferred.

Responsibilities

• Own creation and analysis of detailed operational reports for customers and internal portals.
• Collaborate with Sales, Customer Success and stakeholders to address client needs and asset requirements.
• Represent the organization in vendor meetings and drive partnerships.
• Troubleshoot Gen-Set challenges and support Sales/Marketing needs.

Skills

Collaboration

Analytical thinking

Verbal & written communication

Multitasking

Team player

Change advocacy

Digital service tools

Attention to detail

Internal stakeholder management

Education

Bachelor’s degree preferred

Tools

Gen-Set knowledge

Job description

Ocean Network Express

Custom Field 1: USA - Chicago

Salary Range:$50,000.00to$65,000.00

Location

Naperville, IL. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Role Summary

This position is responsible for developing and executing a comprehensive strategy to monitor, manage, and optimize the utilization of Gen-Set assets. Working collaboratively across internal departments, the role drives regional and global alignment, establishes key performance indicators (KPIs), translates functional needs into clear business specifications, and provides actionable feedback to continuously improve overall asset efficiency. Additionally, this position oversees the seasonal Alaska barge service—managing end-to-end operational tracking from transit through final-mile drayage to ocean terminals.

Additional Responsibilities

• Own the creation and analysis of detailed operational reports—including both customer facing & internal portals, performance metrics, and regular weekly/monthly management updates to highlight key achievements and drive informed decision-making.
• Partner closely with Sales, Customer Success, and internal stakeholders to understand customer pain points, address volume requirements, and ensure clients are equipped with the correct assets to succeed.
• Represent the organization in vendor meetings, business reviews, and day-to-day transactions while building strong, long-term partnerships across both internal teams and external vendors.
• Serve as a subject matter expert to troubleshoot complex Gen-Set challenges, conduct extensive research for specialized Sales and Marketing needs, and support Service Quality initiatives as required.
• Independently manage pre- and post-planning for customer touchpoints, lead targeted campaigns to improve asset utilization, and curate and deliver strategic presentations to key stakeholders.
• Works in coordination with internal stakeholders to identify necessary changes to volumes, or services to fulfill customer needs.
• For Alaska-related business, manage day-to-day relationships with motor carriers and ocean terminal personnel, dispatch truck orders, and handle invoice processing.

Core Required Skills and Competencies

Ability to collaborate effectively

Ability to anticipate, analyze, decide, and navigate

High level of both verbal and written communication skills

Ability to multitask

Team-player

Be an advocate for change

Demonstrates and generates passion and excitement for digital service tools currently on the market and future development

Function Specific Skills

Attention to detail and accuracy

Knowledge of the organization, products, services and processes

Required Minimum Years Experience

3+ industry-related

Required Minimum Education

Bachelor’s Degree preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

Opportunities available with hybrid working arrangements

Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.