Gen AI Data Engineer

TechDigital Group; Cleveland (OH); On-site; USD 130,000 - 160,000; Full time

Job summary

TechDigital Group is seeking a Gen AI Data Engineer to enhance IVR and Conversational AI platforms. This role focuses on building LLM-driven solutions to improve customer interactions in both English and Spanish.

The ideal candidate should have extensive experience in AI/ML development, strong Python skills, and be a native Spanish speaker to ensure accurate and culturally aligned output. Familiarity with leading AI frameworks and tools is essential for success in this role.

Qualifications

• 10+ years of experience in software development, with at least 3 years in AI/ML.
• Strong hands-on experience with LLMs and prompt engineering.
• Native Spanish speaker for high-quality linguistic design.

Responsibilities

• Design and develop LLM powered voice and chat solutions for IVR.
• Enhance customer interactions through AI applications.
• Evaluate model performance for accuracy and quality.

Skills

Python

Large Language Models (LLMs)

Conversational AI frameworks

Machine Learning (ML)

NLP

Tools

NumPy

Pandas

Scikit-learn

LangChain

Hugging Face Transformers

Job description

Job Title

Gen AI Data Engineer

Job Summary

Charter Communications is seeking an AI Engineer to support our IVR and Conversational AI platforms, with a strong focus on building LLM powered voice and chat experiences. This role involves designing and developing prompt driven and RAG based AI solutions that enhance customer interactions across IVR channels. The ideal candidate will have hands on experience with large language models, vector databases, and conversational AI frameworks. As this position supports both English and Spanish customer experiences, the candidate must be a native Spanish speaker to ensure high quality prompt design, linguistic accuracy, and culturally aligned conversational flows.

Required Experience

• 10+ years of experience
• 3+ years of experience in AI / ML development
• Strong proficiency in Python
• Hands-on experience with LLMs (prompt engineering, model evaluation, Retrieval-Augmented Generation (RAG))
• Experience working in enterprise or customer-facing systems (plus)

Nice to Have Skills

• Develop and maintain AI solutions for IVR and conversational platforms
• Implement LLM-based workflows including prompt engineering, evaluation, and RAG
• Build knowledge retrieval pipelines to support IVR use cases (FAQs, troubleshooting, account queries)
• Collaborate with IVR, speech, and platform teams to integrate AI models into production systemsEvaluate model performance for accuracy, latency, and conversational quality
• Assist in continuous improvement of AI-driven voice experiences
• Python/ML: NumPy, Pandas, Scikit-learn
• LLM Frameworks: LangChain, LlamaIndex, Hugging Face Transformers
• Vector Databases: FAISS, Chroma, Pinecone, Qdrant
• NLP (Good to have): spaCy, NLTK, Sentence-Transformers
• LLM Evaluation: TruLens, DeepEval, OpenAI Evals