Gemba-Driven Transformation Coach

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical, Dental, Vision insurance

Disability options

Career advancement opportunities

Wellness programs

FSA – Health/Childcare

CalPERS retirement

457(b) match

Paid life insurance

Pet insurance

Job summary

Inland Empire Health Plans (IEHP) seeks a Transformation Gemba Coach to strengthen enterprise continuous improvement through Gemba coaching, Lean deployment, and STAR principles. This system-level role partners with leaders to drive structured problem-solving and capability-building across STAR initiatives.

You will observe work, facilitate readiness, align resources, and reinforce standard work and performance tracking. Health care background and Lean/PM P certifications are preferred.

Qualifications

• Seven (7) years of demonstrated experience at a professional level in continuous improvement, enterprise transformation, organizational effectiveness, and/or operational excellence.
• Experience leading complex cross-functional improvement initiatives, facilitating organizational change, applying MD I principles, and supporting enterprise-wide transformation efforts.
• Demonstrated experience developing and applying structured problem-solving methodologies, transformation frameworks, facilitation standards, coaching practices and operational standard work.
• Experience partnering with leaders and stakeholders to strengthen organization capability, adoption, and sustained improvement outcomes.
• Prior health care experience required.
• Bachelor's degree from an accredited institution required.
• Master's degree from an accredited institution preferred.
• Lean Certification preferred.
• Change Management Certification preferred.
• PM P preferred.

Responsibilities

• Provide Gemba-based coaching to strengthen problem-solving and leader-led improvement across STAR initiatives.
• Support initiative intake, triage, charter development, and alignment of transformation resources.
• Reinforce enterprise consistency in STAR methodologies, facilitation practices, and standard work.
• Collaborate with STAR leadership to ensure alignment of priorities and readiness across initiatives.
• Advise leaders on problem framing, approach, and critical thinking to drive adoption and sustainment.
• Translate complex methodologies into practical tools that drive adoption and results.

Skills

Coaching methodologies

Continuous improvement

Enterprise problem-solving

Change management

Executive stakeholder engagement

Data visualization tools

Education

Bachelor's degree

Master's degree

Lean Certification

Change Management Certification

PMP

Tools

Microsoft Word

Visio

PowerPoint

Excel

Data visualization tools

Job description

Inland Empire Health Plans (IEHP) seeks a Transformation Gemba Coach to strengthen enterprise continuous improvement through Gemba coaching, Lean deployment, and STAR principles. This system-level role partners with leaders to drive structured problem-solving and capability-building across STAR initiatives.

You will observe work, facilitate readiness, align resources, and reinforce standard work and performance tracking. Health care background and Lean/PM P certifications are preferred.