Customer Service Representative (License required)

GEICO; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Compensation

Benefits

Growth

Flexibility

Job summary

GEICO in Tampa is seeking an Auto Customer Service Representative to provide reassurance and solutions to policyholders, guide coverage needs, address billing inquiries, and deliver world-class service.

You will handle incoming calls and messages, resolve issues, stay informed about GEICO products, and look for cross-selling opportunities while contributing to customer satisfaction and brand trust.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Stay informed about GEICO's products and identify cross-selling opportunities to assist customers.
• Enhance customer satisfaction through meaningful interactions.

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO** **

Asan AutoCustomer Service Representative,you'llprovide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

What Makes This Opportunity Exciting?

• Compensation & Incentives:

• Benefits:

• Professional Growth:

• Workplace Flexibility:

How** You'll **Make a Difference

• Customer Interaction: Manageincoming calls, messages, billing questions, and policy updates, while offering recommendations.

• Problem Resolution:** **Resolve customer concerns, ensuring a positive experience.

• Product Knowledge: Stay informed about GEICO's products andidentifycross-selling opportunities toassistcustomers.

• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

What** We're **Looking For

• Experience & Qualifications:

• Core Skills:

• Availability:

The GEICO Pledge:

Great Company: Protecting customers through life's twists and turns with innovation and integrity.

Great Careers:** **Personalized development programs, mentorship, and certification assistance.

Great Culture:** **Inclusive and collaborative culture rooted in shared success.

Great Rewards:** **Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.