Gear Specialist

Green Mountain Electric Supply; City of Rochester (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Green Mountain Electric Supply, Inc. is seeking an experienced Gear Specialist to join our team across New York locations (Albany, Liverpool, Rochester, Depew). You will quote gear projects, manage bids, and build lasting relationships with contractors and buyers of electrical products.

The role involves coordinating quotes, terms, and schedules, assisting customers with product selections, and driving project opportunities from quote to finish while traveling locally as needed.

Qualifications

• Gear project quoting experience required.
• Experience with Eaton switchgear is a plus.
• Familiarity with Eaton Bidman software is a plus.
• 1-2 years related experience or training; or equivalent combination of education and experience.
• Ability to work well with a team.
• Local travel during the business day; some out-of-area travel may be expected.

Responsibilities

• Make calls to potential and existing customers to qualify leads and sell products.
• Onboard project quotes from internal team and customers.
• Collaborate with the team to improve market share on projects.
• Provide quotes, product information, and availability to customers.
• Coordinate with Inventory and Purchasing Manager on requirements.
• Process returns and credit adjustments; maintain customer relationships.
• Support customers with product needs and selection.

Skills

Quoting gear projects

Team collaboration

Customer service

Tools

Bidman software

Eaton switchgear knowledge

Job description

Description

This position may be based out of any of our New York locations listed below:

Albany, Liverpool, Rochester, and Depew

Green Mountain Electric Supply is looking for an experienced Gear Specialist to join our dynamic team. As a Gear Specialist, you will be part of a team responsible for developing lasting relationships with contractors and other purchasers of electrical products, as well as managing all aspects of GMES’s participation in client projects, from quote to finish. To GMES, meeting customer needs is first and foremost, so the Gear Specialist must be driven to go the extra mile in all situations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Makes calls to potential and existing customers by telephone, email and on-site customer visits to qualify leads and sell products and services.
• Onboard project quotes from our internal team, electrical contractors, and other purchasers of electric products.
• Work collectively with our team and strategize on projects to improve market share.
• Communicate before, during, and after bids to gather relevant information for closing business opportunities and/or improvements.
• Overcomes technical and business objections of prospective customers. Provides product demos to qualified customers on request.
• Reviews project specifications, determines appropriate materials and pricing, and prepares and presents customer bids.
• Determines credit terms, and creates and tracks purchase orders.
• Tracks stock levels.
• Monitors production and delivery schedules to estimate date of delivery to customer.
• Provides customer with quotes, product information and availability.
• Determines needs for special orders based on project specifications.
• Coordinates customer requirements with the Inventory and Purchasing Manager
• Processes product returns and credit adjustments
• Builds and maintains customer relationships.
• Assists customers with product needs and product selection as needed.
• Enters new customer data and processes sales data in computer database.
• Investigates and resolves customer problems with deliveries.
• Ensure adequate follow-up and timely relay of communications between customers and outside salespersons
• Provide sales and customer service support to assigned accounts.
• Expedites backorders and provides client with order status.
• Fosters increased sales by, wherever possible by: encouraging increased order quantities, selling additional products/lines, and aggressively offering information regarding specials and promotions.
• Determines and suggests suitable substitute products wherever possible.
• Perform any other duties required by the Branch Manager to ensure the effective operation of the branch and company.

Requirements

• Previous experience with quoting gear projects required
• Familiarity with EATON switchgear a plus
• Experience with EATON's Bidman software a plus
• One to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to work well with a team
• Travel is primarily local during the business day, although minimal out-of-the-area and overnight travel may be expected.