GBS Transformation & Capabilities Leader

Kraft Heinz; Chicago (IL); On-site; USD 221,000 - 276,000; Full time

Benefits offered by this job

Health coverage

401k plan

Long-Term Incentive (LTI)

Performance-based bonus

Job summary

Kraft Heinz in Chicago seeks a Head of Transformation & Capabilities to drive the transformation and continuous improvement of scalable global services within GBS. This leader will translate strategy into actionable capabilities, lead AI initiatives, and build high-performing teams across the capability portfolio.

The role focuses on delivering tangible business value, shaping an AI transformation agenda, and guiding governance, performance metrics, and stakeholder alignment across GCCs and

Responsibilities

• Define and lead the GBS transformation and capabilities agenda in alignment with the overall GBS strategy and business priorities.
• Translate strategic ambition into a clear portfolio of transformation initiatives, roadmaps, governance, milestones, and measurable outcomes.
• Partner with GBS vertical process teams to identify opportunities, prioritize initiatives, and accelerate adoption of scalable global services.
• Ensure transformation programs deliver tangible and sustainable business value while maintaining clear accountability for outcomes.
• Define and execute the GBS AI transformation roadmap, aligned with enterprise strategy, business priorities, and the broader digital and data agenda.
• Build and govern a portfolio of AI-enabled use cases, prioritizing initiatives based on strategic value, feasibility, risk, scalability, and measurable business outcomes.
• Sponsor the progression of high-value AI initiatives from discovery and pilot to production, adoption, and sustained value realization.
• Develop and maintain a three-year transformation and capability roadmap that sequences operating-model, process, digital, analytics, and talent priorities across GBS.
• Drive the progression of GBS services from transactional processing and descriptive reporting toward predictive insight, prescriptive recommendations, and more proactive business support.
• Prioritize the transformation portfolio using strategic fit, customer impact, feasibility, risk, scalability, and quantified value potential.

Job description

Kraft Heinz in Chicago seeks a Head of Transformation & Capabilities to drive the transformation and continuous improvement of scalable global services within GBS. This leader will translate strategy into actionable capabilities, lead AI initiatives, and build high-performing teams across the capability portfolio.

The role focuses on delivering tangible business value, shaping an AI transformation agenda, and guiding governance, performance metrics, and stakeholder alignment across GCCs and