GATORONE Guest Service Associate

University of Florida; Gainesville (FL); Hybrid; USD 19,000 - 22,000; Part time

Job summary

The University of Florida is seeking a GATOR ONE Guest Service Associate on the Main Campus (Gainesville, FL). You will greet guests, answer questions about GATOR ONE accounts, and support card creation and provisioning, including mobile IDs.

This student role requires reliable attendance and strong customer service, with duties ranging from front desk support to events assistance and campus deliveries. $14.00 hourly, mornings on Tue/Thu preferred.

Qualifications

• Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.
• Excellent customer service skills, a positive attitude, professional demeanor and problem-solving abilities.
• Strong written and verbal communication skills.

Responsibilities

• Answer general questions about GATOR ONE use, account balances and transaction activity.
• Assist at University functions and events (Preview Days, Move-In, Tabling, etc.).
• Perform general office duties: filing, photocopying, mailings, on‑campus deliveries, posting flyers, or assisting staff.
• Provide front-line support for mobile ID issues, including troubleshooting and device compatibility.
• Create and replace GATOR ONE cards and IDs while verifying through ID systems.
• Report notable activities or issues to appropriate staff and conduct end-of-day audits.

Skills

Customer service

Communication

Excel

Tools

Microsoft Office

Excel

Job description

Job no: 541243
Work type: Student Ast
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support
Department: 68010000 - BS-ID CARD SERVICES

Classification Title:

GATOR ONE Guest Service Associate

• Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.

Job Description:

Guest service responsibilities include:

• Answer general questions about GATOR ONE use, account balances, and transaction activity.
• Assist at University functions and events (i.e. Preview Days, Move-In, Tabling, etc.).
• Perform general office duties such as filing, photocopying, preparing mailings, making on-campus deliveries walking or in State Vehicle, posting flyers, or assisting technical staff.
• Serve as a positive host by welcoming guests approaching or passing by the GATOR ONE office.
• Provide accurate information as requested by customers at the desk or over the phone.
• Research and have knowledge of a variety of sources of University and community information.

ID production responsibilities include:

• Create and/or replace GATOR ONE cards, ID badges/Overlays, and Novelty Cards while verifying ID’s through ID systems.
• Assist students, faculty, and staff with provisioning mobile IDs (e.g., adding credentials to digital wallets), troubleshooting activation issues, and ensuring successful access across supported devices.
• Provide front-line support for mobile credential issues, including device compatibility, NFC access problems, and lost/stolen/new devices while delivering a high level of customer service.

Other responsibilities include:

• Report notable activities, problems, questions, etc. to the appropriate individuals.
• Perform end-of-day audits when needed.
• Process credit card payments.

$14.00 hourly.

Required Qualifications:

• Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.

Preferred:

• Excellent customer service skills, a positive attitude, professional demeanor, and problem-solving/conflict resolution skills.
• Strong written and verbal communication skills.
• Reliable, responsible, professional in appearance and able to work under pressure.
• Ability to organize and prioritize with a high attention to detail and confidentiality.
• Ability to maintain accuracy and efficiency in a fast-paced environment.
• Proficient in data entry, typing skills, and Microsoft Office products with advanced knowledge of Microsoft Excel.
• The ability to work independently, identify resources and make independent decisions.

Health Assessment Required:

Health Assessment Required: No

Advertised: 13 Oct 2026 Eastern Daylight Time
Applications close: 16 Oct 2026 Eastern Daylight Time

The University of Florida is an Equal Employment Opportunity Employer.