Gatehouse Attendant

KW Property Management; Miami (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

KW Property Management is seeking a polite gatehouse attendant to enforce access control and deliver friendly, outgoing customer service. You will screen visitors, contractors, and residents seeking admittance and guide traffic within the community.

The role requires accurate record-keeping of vehicular and pedestrian traffic, reporting incidents to the Management Office, keeping the gatehouse clean, and ensuring only authorized personnel enter.

Qualifications

• A positive attitude and willingness to work with a diverse population.
• High school diploma or GED.
• Prior experience as a Gatehouse employee.
• Strong verbal and written communication skills.
• Great customer service skills.
• Detail-oriented and dependable.

Responsibilities

• Screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance to determine if access is authorized.
• Greet residents returning home via the resident lane and assist as needed.
• Record traffic entering the property (vehicular and pedestrian) in the access control system (KWIC).
• Observe, report, and communicate incidents or information to Management Office, Security, or Front Desk.
• Complete paperwork ensuring reports are legible and orderly.
• Keep the gatehouse clean at all times.
• Enforce that only authorized personnel gain access; no parking in front of building or fire lanes except for drop-off/pick-up.
• Maintain professional telephone etiquette and greeting protocol.
• Report building deficiencies (water leaks, fire alarm issues, malfunctioning equipment) via incident/work orders.

Skills

Positive attitude

Verbal communication

Written communication

Customer service

Detail-oriented

Reliable

Education

High school diploma or GED

Job description

Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. The primary function of the Gatehouse attendant is to enforce and monitor access control procedures within the community, while providing best-in class costumer service. Gatehouse attendants will screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance, to determine if access to the property has been authorized.

Duties and Essential Functions include the following. Other duties may be assigned to meet business needs.

• Gatehouse attendant must stand and greet everyone that approaches the visitor lane seeking access to the property, in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane.
• Gatehouse attendant is to provide informational assistance as required. Knowledge of locations throughout the property in order to properly direct traffic within the community.
• Gatehouse attendants will record via the access control system (KWIC) all traffic entering the property both vehicular and pedestrian.
• Gatehouse attendants will observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel
• Gatehouse attendant will complete all appropriate paperwork ensuring reports are legible and in order.
• Gate House attendant will keep the gatehouse clean at all times.
• Gatehouse attendant will ensure that only Authorized Personnel is allowed access into the community.
• Parking in front of the building or in the Fire Lanes is prohibited. ONLY Pick up or drop off is permitted.
• Gatehouse attendant will always use proper telephone etiquette when speaking or answering the telephone. Greet ALL callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.”
• Gatehouse attendants will report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. An Incident report or work order to note any deficiencies observed. Incident report should be submitted to the Management office immediately

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This position is often located away from the management office and may be located in a small structure. The working environment may be indoors or outdoors.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work

This is a part-time non-exempt position. Days and hours of work will be determined by the property. This schedule is subject to change to accommodate the property's business needs.

Travel

No travel is expected for this position.

Required Education and Experience

• A positive attitude and willingness to work with a diverse population.
• High school diploma or GED.
• Prior experience as a Gatehouse employee
• Strong verbal and written communication skills.
• Great customer service skills
• Detail-oriented and dependable.

Position Supervision

Employee reports directly to the Facilities Director / Maintenance Supervisor.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position Supervision

Employee reports directly to the Facilities Director / Maintenance Supervisor

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.