Gate Clerk: Logistics & Customer Experience

ConGlobal; Charlotte (NC); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k)

Paid training

Job summary

ConGlobal is hiring a Gate Clerk to be the first point of contact at the gate, ensuring accurate documentation and clear communication with customers as trailers, chassis, and containers enter or exit the facility.

You will inspect equipment, log detailed data, and coordinate with yard and dispatch teams while upholding safety and quality standards. Open availability for all shifts is required, with competitive pay and benefits offered.

Qualifications

• Prior experience in a logistics, transportation, or yard operations environment is a plus.
• Strong attention to detail and accuracy in data entry.
• Good communication and customer service skills.
• Strong customer service skills with the ability to communicate effectively and professionally.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficient in computer literacy, including Word, Excel, Outlook.
• Willingness to work in an office setting, with some tasks indoors.
• Ability to work independently as well as part of a team to maintain smooth operations.
• Open availability required (all shifts, weekends, and holidays).
• Must pass a pre-employment background verification, physical and drug screening.
• The Federal Rail Administration sets and enforces safety regulations and standards for railroad operations.

Responsibilities

• Accurately inspect and document the condition of trailers, chassis, and containers.
• Update the system with detailed inspection information in a timely manner.
• Answer inbound customer calls professionally, addressing inquiries and concerns.
• Maintain assigned workstations and equipment, keeping the area clean and organized.
• Adhere to all safety protocols and company quality standards.
• Coordinate with yard personnel and dispatch teams to support smooth operations.
• Report any equipment issues or discrepancies promptly to supervisors.

Skills

Data entry

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ConGlobal is hiring a Gate Clerk to be the first point of contact at the gate, ensuring accurate documentation and clear communication with customers as trailers, chassis, and containers enter or exit the facility.

You will inspect equipment, log detailed data, and coordinate with yard and dispatch teams while upholding safety and quality standards. Open availability for all shifts is required, with competitive pay and benefits offered.