Gate Attendant

Bonelli Bluffs Hospitality LLC; San Dimas (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Bonelli Bluffs Hospitality LLC in San Dimas is seeking a Part-Time Gate Attendant to greet guests, process reservations, and enforce park rules while handling cash and card transactions.

The role requires reliable transportation, availability on weekends and holidays, at least 18 years old, and one year of customer service or hospitality experience; the position offers a fast-paced, public-facing environment and opportunities to help ensure a positive guest experience.

Qualifications

• One year of experience in a customer service or hospitality role.
• Must be at least 18 years of age (21 to drive).
• Availability for weekends, holidays and peak visitation periods.
• Strong customer service skills and ability to interact with the public.
• Able to work in varying weather conditions.

Responsibilities

• Serve customers in a friendly, courteous manner and set a good example for visitors and staff.
• Operate cash register and process credit/debit card transactions.
• Check in all guest reservations and day-use visitations.
• Answer phones and help guests make reservations.
• Communicate knowledge of Park Rules/Regulations, services and features to all guests.
• Maintain a clean and orderly gatehouse/kiosk.
• Assist with other related tasks as needed.

Skills

Customer service

Cash handling

Communication

Time management

Reliability

Education

High school diploma or equivalent

Tools

POS system

Job description

Classification: Regular, Part-Time, Non-Exempt

Summary

The Gate Attendant is responsible for providing excellent service to guests, agencies, and staff at assigned gatehouses or kiosks. The Gate Attendant position is responsible for the accurate and timely handling of cash and credit transactions at the gate/kiosk locations. Gate Attendant will check in all guest reservations and day-use visitations, greet all guests in a courteous and professional manner, and effectively communicate knowledge of Park Rules/Regulations, services and features to all guests.

RESPONSIBILITIES:

• Serves customers in a friendly, courteous manner and sets a good example for visitors and fellow employees.
• Operates cash register and processes credit and debit card transactions.
• Checks in all guest reservations and day-use visitations.
• Answers phones and helps guests make reservations.
• Effectively communicates knowledge of Park Rules/Regulations, services and features to all guests.
• Maintains a clean and orderly gatehouse/kiosk.
• Assists with other related tasks as needed.
• Must be at least 18 years of age (21 to drive) and have access to reliable transportation.
• One year of experience in a customer service or hospitality role.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.
• Available for duty during weekends, holidays, and peak visitation periods. Weekly work schedules will be worked out with local management.
• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Possesses a genuine concern for guests’ experience and enjoys frequent interaction with the public.
• Able to work in varying weather conditions.