Gas & Water Dispatcher — Shift & Incident Response

Liberty; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Free parking

Health & Wellness programs

Discount and Perks program

Job summary

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, seeks a Dispatcher to coordinate communications and field operations, dispatch crews, and manage incidents using Click and SAP systems.

The role requires handling after-hours duties and ensuring safe, reliable gas and water distribution. The successful candidate will bring 2+ years in dispatching or customer service, strong organizational and communication skills, and the ability to work rotating shifts, including nights and

Qualifications

• High School Diploma required with a minimum of 2 years in a dispatching/call center environment and/or demonstrated experience managing multiple assignments in a customer service environment.
• Demonstrated ability to work systematically to analyze problems and issues, identify causes, anticipate implications, and determine effective courses of action during periods of stress and emergencies.
• Ability to work in a team environment and prioritize multiple tasks concurrently to meet required deadlines.
• Excellent organizational, written, and verbal communication skills.
• Flexibility to work rotating shifts, including day, evening, and night hours, weekends, on-call duties, and Company-recognized holidays.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel. Valid driver's license required.
• Must pass Company pre-employment DOT testing and examination.

Responsibilities

• Serve as the Dispatcher on shift, supporting all system operations activities, including monitoring system conditions and utilizing Click, to safely and reliably respond to Gas and Water distribution system disturbances and events.
• Manage normal system events and collaborate with the Senior Dispatcher on more complex issues to determine appropriate actions necessary to safely and reliably restore Gas and Water system operations, including dispatching field crews.
• Manage trouble incidents during normal operating conditions using the Click system and collaborate with the Control Room team, Construction, and Operations to establish priorities and dispatch resources as needed.
• Complete dispatch logs and reports and ensure accurate updates for after-hours repairs and outage restoration activities. Perform crew callouts for emergency work during off-hours.
• Work with the Senior Dispatcher to create and distribute internal notifications for major incidents.
• Act as a customer service representative during off-hours and utilize SAP to create work orders.
• Ensure all emergency orders and short-cycle work are properly scheduled and assigned to technicians through the Click system. Perform other duties as assigned.

Skills

Organizational skills

Written communication

Verbal communication

Teamwork

Flexibility

Education

High School Diploma

Tools

Click system

SAP

GIS

Microsoft Office

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, seeks a Dispatcher to coordinate communications and field operations, dispatch crews, and manage incidents using Click and SAP systems.

The role requires handling after-hours duties and ensuring safe, reliable gas and water distribution. The successful candidate will bring 2+ years in dispatching or customer service, strong organizational and communication skills, and the ability to work rotating shifts, including nights and