Dispatcher (Gas Systems Operator)

UGI Corporation; Huntington (WV); On-site; USD 50,000 - 65,000; Full time

Job summary

Mountaineer Gas Company is seeking a Dispatcher (Gas Systems Operator) to join our corporate office in Charleston, WV. You will answer incoming customer calls and dispatch field crews to respond, ensuring accurate event details and prioritization.

The role requires strong communication, data-entry skills, and the ability to work 12-hour rotating shifts in a 24/7 operations environment, including holidays. Prior dispatch experience is preferred or a related degree.

Qualifications

• High school diploma or equivalent.
• Requires computer skills for data entry and information retrieval tasks.
• Tact and diplomacy when dealing with difficult customer interactions.
• Demonstrated strong verbal and written communication skills.
• Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
• Requires five (5) years of related work experience or related degree.

Responsibilities

• Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.
• Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
• Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
• Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

Skills

Verbal & written communication

Data entry

Tact & diplomacy

Call handling

Disptching knowledge

Education

High school diploma or equivalent

Related degree

Tools

Dispatching systems

Geographic information systems

Job description

Requisition Number: 30649

Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.

Job Summary

We are currently recruiting in our Corporate office, Charleston, WV, for a Dispatcher (Gas Systems Operator).

Duties and Responsibilities

• Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.
• Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
• Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
• Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

Knowledge, Skills And Abilities

Requirements

• High school diploma or equivalent.
• Requires computer skills for data entry and information retrieval tasks.
• Tact and diplomacy when dealing with difficult customer interactions.
• Demonstrated strong verbal and written communication skills.
• Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
• Requires five (5) years of related work experience or related degree.

Preferences

• Previous emergency dispatch experience.
• Experience with customer information, geographic information, and/or dispatching systems.
• Live within 45 minutes of the location.

Mountaineer Gas Company is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.