Dispatcher (Gas Systems Operator)

UGI Corporation; Charleston (WV); On-site; USD 40,000 - 56,000; Full time

Job summary

Mountaineer Gas Company is seeking a Dispatcher (Gas Systems Operator) in Charleston, WV. You will answer customer calls, dispatch field personnel, and document communications related to natural gas systems.

The role requires five years of related experience or a relevant degree, strong communication skills, and the ability to work 12-hour rotating shifts in a 24/7 environment including holidays.

Qualifications

• High school diploma or equivalent.
• Requires computer skills for data entry and information retrieval tasks.
• Strong verbal and written communication skills.
• Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
• Five (5) years of related work experience or related degree.

Responsibilities

• Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.
• Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
• Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
• Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

Skills

Data entry

Verbal communication

Written communication

Customer service

Tact and diplomacy

Education

High school diploma or equivalent

Tools

Dispatching systems

Geographic information systems

Job description

Title: Dispatcher (Gas Systems Operator)

Location: Charleston, WV, US, 25304

Description: Requisition Number: 30649

Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.

Job Summary

We are currently recruiting in our Corporate office, Charleston, WV, for a Dispatcher (Gas Systems Operator).

Duties and Responsibilities

• Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.
• Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
• Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
• Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

Knowledge, Skills and Abilities

Requirements

• High school diploma or equivalent.
• Requires computer skills for data entry and information retrieval tasks.
• Tact and diplomacy when dealing with difficult customer interactions.
• Demonstrated strong verbal and written communication skills.
• Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
• Requires five (5) years of related work experience or related degree.

Preferences

• Previous emergency dispatch experience.
• Experience with customer information, geographic information, and/or dispatching systems.
• Live within 45minutes of the location.

Mountaineer Gas Company is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.

Nearest Major Market: Charleston West Virginia