Gas Reimbursement Coordinator

Verida Inc; Villa Rica (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Verida Inc in Villa Rica, GA, is seeking a Full Time Admin Support Worker to coordinate and process GAS reimbursement documents and related public transportation tasks. You will act as the primary contact for GR & PT issues, ensure timely distribution of passes, and maintain accurate payer databases.

The role emphasizes strong communication, teamwork, and the ability to work independently or with staff across departments, including Claims and Finance.

Qualifications

• 1-2 years of customer service experience in an inbound call center.
• Computer literate with the ability to learn customer service software applications.
• Ability to type 40 wpm.
• Excellent written and verbal communication skills.
• Ability to work independently or with a team.

Responsibilities

• Acts as the primary point of contact for Gas Reimbursement & Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction.
• Reviews and notifies Call Center regarding scheduling errors related to GR & PT trips for immediate correction.
• Provides feedback to Call Center leadership regarding CSR staff concerning Gas Reimbursement & PT trip scheduling.
• Manage same-day/next-day GR trips timely and appropriately.
• Manages and reviews Public Transportation assigned trips.
• Ensures Gas Reimbursement documentation & Public Transit passes are accurate and distributed in a timely manner.
• Coordinate with POC for PT pass inventory to pull and receive PT passes as needed.
• Manages daily reporting and processing of Gas Reimbursement documents.
• Manage daily PT pass distribution for all active vendors.
• Ensures PT passes are pulled and distributed accurately and timely for demand and standing order assigned members.
• Acts as liaison for escalated issues between members and the Claims and Finance dept.
• Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing.
• Maintains accurate, complete, and clean GR Payee database; updates member files with preferred GR Payee.
• Assists with other duties as assigned

Skills

Customer Service

Typing 40 WPM

Written & Verbal Communication

Teamwork

Independent Work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Admin Support Worker Villa Rica, GA, US

SUMMARY:

Responsible for the coordination and processing of gas reimbursement documents in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS:

• Acts as the primary point of contact for Gas Reimbursement & Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction.
• Reviews and notifies Call Center regarding scheduling errors as they are related to GR & PT assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.)
• Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement & PT trip scheduling
• Manage same-day/next-day GR trips timely and appropriately
• Manages and reviews Public Transportation assigned trips
• Ensures Gas Reimbursement documentation & Public Transit passes are accurate and distributed in a timely manner
• Coordinate w/ POC for PT pass inventory to pull and receive PT passes as needed to distribute timely
• Manages daily reporting and processing of Gas Reimbursement documents
• Manage daily PT pass distribution for all active vendors
• Ensures PT passes are pulled and distributed accurately and timely for demand and standing order assigned members
• Act as liaison for escalated issues between members and the Claims and Finance dept.
• Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing.
• Maintains accurate, complete, and clean GR Payee database; updates member files w/ preferred GR Payee
• Assists with other duties as assigned

QUALIFICATIONS REQUIRED:

• 1-2 years of Customer Service experience in an inbound call center
• Computer literate with the ability to learn customer service software applications.
• Ability to type 40 wpm.
• Excellent written and verbal communication skills
• Ability to work independently or with a team