Gas Maintenance Field Service Supervisor

Cumberland Farms; Massachusetts; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Supervisor to lead a team of technicians in maintaining and repairing essential fuel dispensing equipment. This role involves overseeing daily operations, scheduling field service tasks, and ensuring top-notch service delivery in a fast-paced environment. The ideal candidate will possess strong technical expertise, effective leadership skills, and a commitment to excellence. Join a dynamic team that values diversity and innovation, and take your career to the next level while contributing to a company dedicated to exceptional service and community engagement.

Benefits

Competitive Wages

Earned wage access program

Paid Time Off

Medical/Health/Dental Coverage

401K with Company Match

Team Member Discounts

Tuition Reimbursement

Employee Assistance Program

Health Savings Account

Employee recognition and awards

Qualifications

• 3+ years of technical experience and supervision of Field Technicians required.
• Basic knowledge of Microsoft Office and effective communication skills needed.

Responsibilities

• Perform repair and maintenance services in the field.
• Oversee day-to-day service operations in a 24x7 environment.
• Schedule and assign jobs to maximize technician efficiency.

Skills

Supervision of Field Technicians

Technical experience in the trade

Microsoft Office (Word, Excel, Outlook)

Effective communication

Education

High School Diploma or equivalent

Associates degree or equivalent work experience

Tools

Dispatching software

Smartphone and/or tablet computers

Job description

Description:
Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

1. Competitive Wages
2. Work today, get paid tomorrow through our earned wage access program*
3. Paid Time Off
4. Medical/Health/Dental Coverage
5. 401K with Company Match
6. Team Member Discounts
7. Tuition Reimbursement
8. Employee Assistance Program
9. Health Savings Account
10. Company Spirit Days
11. Employee recognition and awards
12. And much more!

Position Summary:
Performs repairs and maintenance to a variety of equipment including but not limited to: Gas Station Fueling Equipment and Underground Storage Tanks. Supervises repairs and maintenance on Dresser Wayne and Gilbarco Veeder-root fuel dispensers. Including all dispenser electronics, communications and hydraulic systems. Oversees work assignments for field service personnel who perform on-site services including installation, maintenance, and repair. Schedules Field Service Technicians. Oversees most day to day operations of team. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Handles other duties as assigned.

Responsibilities:

1. Performs repair and maintenance services in the field
2. Provides support and training for team members in the field
3. Oversees day to day service operations in a 24x7 environment
4. Schedules and assigns jobs and work areas to Field Technicians according to their skills, geography, etc to maximize tech efficiency, ensure geographic coverage, and meet established service levels.
5. Manage after hours 'on call' schedule
6. Reviews work orders for completeness and accuracy to ensure accurate billing
7. Ensures all department tools, equipment, and vehicles are in good working order
8. Review and approve payroll
9. Employee evaluations

Working Relationships: Internal: Operations, Fleet, Payroll, HR, FSS Managers, Coordinators, and Dispatchers External: Equipment, Parts, Service vendors. Equipment manufacturers.

Requirements:

Minimum Education: A high school diploma or its equivalent.

Preferred Education: Associates degree or equivalent work experience. Demonstrated knowledge of critical fuel dispensing equipment and infrastructure. Management/Leadership training.

Minimum Experience: Supervision of Field Technicians. 3+ years technical experience in the trade. Basic working knowledge with Microsoft Office products - Word, Excel, Outlook. Proficient with smart phone and/or tablet computers.

Preferred Experience: 3+ years experience supervising Field Service Technicians. Dispatching software system experience.

Licenses/Certifications: Valid driver's license.

Soft Skills: Ability to write and speak effectively to individuals and groups.

Other: Physical Travel Travel as needed - Regionally Daily, Nationally infrequently.

Hours & Conditions: Ability to work extended hours and weekends as necessary.

Additional Info:
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.