Gas Fireplace Service Technician

Chimney Cricket & Hometown Hearth; Media (Delaware County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Dental insurance

Free uniforms

Health insurance

Paid time off

Profit sharing

Training & development

Job summary

Chimney Cricket & Hometown Hearth in Media, PA is seeking an experienced Gas Fireplace Service Technician. The role involves diagnosing, servicing, repairing, and maintaining gas fireplaces and related direct vent systems to ensure safe, efficient operation.

The ideal candidate holds current NFI Gas Specialist Certification, has at least 3 years of hands-on experience, and excels in customer communication while delivering quality workmanship.

Qualifications

• Current NFI Gas Specialist Certification (required).
• Minimum 3 years of experience servicing gas hearth appliances.
• Ability to read wiring diagrams, installation manuals, and technical documentation.
• Excellent communication and customer service skills.

Responsibilities

• Diagnose, service, repair, and maintain gas fireplaces, gas inserts, gas stoves, gas log sets, and direct vent appliances.
• Perform annual maintenance, cleanings, safety inspections, and operational testing.
• Troubleshoot ignition systems, pilot assemblies, valves, blowers, controls, venting systems, and electrical components.
• Verify installations meet manufacturer specifications and applicable building codes.
• Perform gas leak testing, combustion and draft evaluations, and appliance safety checks.
• Clearly explain findings, repair options, and recommendations to customers.
• Document service calls thoroughly using ServiceTitan.
• Maintain company vehicle, inventory, and tools in a clean and organized manner.
• Collaborate with installers, sales staff, and office personnel to provide an outstanding customer experience.
• Continue professional development by staying current on manufacturer updates, industry standards, and new products.

Skills

Gas appliance troubleshooting

Diagnostics

Customer service

Reading wiring diagrams

Safety compliance

Tools

ServiceTitan

Job description

Benefits:

• 401(k) matching
• Company parties
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Training & development

Chimney Cricket & Hometown Hearth is seeking an experienced Gas Fireplace Service Technician to join our growing team. This position is ideal for an NFI Gas Certified technician who enjoys diagnosing problems, solving complex issues, and delivering exceptional customer service. If you take pride in doing repairs correctly the first time, communicating clearly with homeowners, and representing a company known for quality workmanship, we'd love to meet you.

Responsibilities

• Diagnose, service, repair, and maintain gas fireplaces, gas inserts, gas stoves, gas log sets, and direct vent appliances.
• Perform annual maintenance, cleanings, safety inspections, and operational testing.
• Troubleshoot ignition systems, pilot assemblies, valves, blowers, controls, venting systems, and electrical components.
• Verify installations meet manufacturer specifications and applicable building codes.
• Perform gas leak testing, combustion and draft evaluations, and appliance safety checks.
• Clearly explain findings, repair options, and recommendations to customers.
• Document service calls thoroughly using ServiceTitan.
• Maintain company vehicle, inventory, and tools in a clean and organized manner.
• Collaborate with installers, sales staff, and office personnel to provide an outstanding customer experience.
• Continue professional development by staying current on manufacturer updates, industry standards, and new products.

Requirements

• Current NFI Gas Specialist Certification (required)
• Minimum of 3 years of experience servicing and repairing gas hearth appliances.
• Strong troubleshooting and diagnostic abilities.
• Working knowledge of direct vent, B-vent, vent-free, and gas log systems.
• Ability to read wiring diagrams, installation manuals, and technical documentation.
• Valid driver's license with a clean driving record.
• Excellent communication and customer service skills.
• Strong attention to detail and commitment to safety.
• Ability to lift up to 75 pounds and work on ladders, rooftops, crawl spaces, and in varying weather conditions.
• CSIA, NCSG, or additional NFI certifications are a plus.

What We're Looking For

• Enjoys solving difficult technical problems.
• Takes ownership of their work.
• Is dependable and self-motivated.
• Treats customers and teammates with professionalism and respect.
• Wants to continue learning and growing in the hearth industry.
• Takes pride in leaving every fireplace operating safely and every customer confident in the work performed.

About Us

For more than 35 years, Chimney Cricket & Hometown Hearth has been one of the Philadelphia region's most trusted names in chimney and fireplace service. Based in Media, PA, we specialize in fireplace installation, service, chimney restoration, inspections, and premium hearth products. Our reputation has been built on honest recommendations, technical expertise, and exceptional craftsmanship.

We invest heavily in training, technology, and our people because we believe great employees build great companies. If you're looking for a long-term career with a company that values professionalism, teamwork, and doing the job right, we'd love to talk with you.