Garden Merchandiser & Customer Service Pro

Lowe's; Missouri City (TX); On-site; USD 17,000 - 19,000; Full time

Job summary

Lowe’s is seeking a store associate to deliver SMART customer service, assist customers, and support merchandise resets. You’ll collaborate with the Merchandising Service team, communicate project needs, and maintain planogram accuracy at the store level.

This role focuses on customer interaction opportunities, stock organization, and ensuring displays meet Lowe’s standards while supporting safe, efficient store operations.

Qualifications

• 6 Months Live nursery experience or General Merchandising experience.

Responsibilities

• Always provide SMART customer service through Lowe’s customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Although most of the time will be spent in activities that do not involve the direct interaction with customers, engage with customers when appropriate.
• Understand customers’ needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Engage with customers to understand his/her needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.

Skills

Customer service

Merchandising

Planograms

Power equipment operation

Stock management

Safety compliance

Education

High school diploma or GED

Tools

Lifts

Order pickers

Power tools

Job description

Lowe’s is seeking a store associate to deliver SMART customer service, assist customers, and support merchandise resets. You’ll collaborate with the Merchandising Service team, communicate project needs, and maintain planogram accuracy at the store level.

This role focuses on customer interaction opportunities, stock organization, and ensuring displays meet Lowe’s standards while supporting safe, efficient store operations.