Garden Customer Experience & Support Specialist

Garden Crossings L.L.C.; Zeeland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Garden Crossings L.L.C. is seeking a friendly, customer-focused team member to support mail order customers by phone, chat, and email. You will be the voice of Garden Crossings, delivering helpful solutions while balancing tasks in a fast-paced environment.

Responsibilities include processing orders in Shopify, handling refunds and replacements, and keeping accurate records of customer interactions. Knowledge of plants and gardening is preferred, along with strong communication and

Qualifications

• Knowledge of plants and gardening preferred.
• Strong verbal and written communication skills.
• Friendly, patient, and professional with customers.
• Strong listening skills and ability to understand needs.
• Able to manage multiple tasks while staying organized.
• Detail-oriented with accuracy focus.
• Dependable with a strong work ethic.
• Comfortable in a busy, fast-paced environment.
• Previous customer service experience preferred.
• Comfortable using computers, email, and Microsoft Office.
• Strong problem-solving skills and ability to find practical solutions.
• Able to work independently while also being a team player.
• Willing to learn and adapt as needs change.

Responsibilities

• Provide professional and courteous customer service to mail order customers.
• Answer incoming phone calls, chats and assist customers in a friendly and efficient manner.
• Resolve customer questions and order issues through effective problem-solving.
• Accurately enter and process customer orders using Shopify.
• Handle customer concerns and provide appropriate solutions per company policies.
• Assist with approved refunds and replacements.
• Communicate backorders and order updates via email.
• Maintain detailed and accurate records of customer interactions.
• Cross-train and assist in other departments as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem-solving

Team player

Tools

Shopify

Job description

Garden Crossings L.L.C. is seeking a friendly, customer-focused team member to support mail order customers by phone, chat, and email. You will be the voice of Garden Crossings, delivering helpful solutions while balancing tasks in a fast-paced environment.

Responsibilities include processing orders in Shopify, handling refunds and replacements, and keeping accurate records of customer interactions. Knowledge of plants and gardening is preferred, along with strong communication and