Garden Center Customer Experience Specialist

Gardeners; Burlington, Northern (VT, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Gardens Alive is seeking a customer-focused associate for the Burlington, VT garden center. You will deliver exceptional service across departments, representing our values in every interaction and helping to maintain a positive, inclusive workplace.

You will drive sales by sharing knowledge, assisting with stock and merchandising, and supporting promotions and events. The role requires strong communication and problem-solving skills and the ability to research solutions for customers.

Qualifications

• Excellent customer service skills with a positive attitude and willingness to research solutions for customers.
• Strong problem‑solving and multi‑tasking skills.
• Excellent communication skills and the ability to engage customers effectively.
• Proficiency with POS/Cash Register systems and online purchasing protocols.
• Familiarity with internet search engines and online research.

Responsibilities

• Provide exceptional customer service across all garden center departments.
• Represent Garden center values in every interaction and maintain professional appearance.
• Promote an inclusive, positive work environment and support store operations.
• Drive sales by sharing product knowledge and suggesting related merchandise.
• Assist with stock organization, replenishment, and seasonal merchandising changes.

Skills

Customer service

Product knowledge

Communication

Problem solving

Multi-tasking

POS experience

Job description

Gardens Alive is seeking a customer-focused associate for the Burlington, VT garden center. You will deliver exceptional service across departments, representing our values in every interaction and helping to maintain a positive, inclusive workplace.

You will drive sales by sharing knowledge, assisting with stock and merchandising, and supporting promotions and events. The role requires strong communication and problem-solving skills and the ability to research solutions for customers.