Garden Center Customer Advocate & Growth Specialist

Gardens-Alive; Burlington (VT); On-site; USD 21,000 - 26,000; Full time

Job summary

Gardens Alive is seeking a customer-focused team member to provide exceptional service in our garden center. You will share product knowledge, suggest add-ons, and drive sales while maintaining accurate stock and inventory tasks.

You will represent our values with an inclusive, respectful approach and support store operations in a fast-paced environment. Ideal candidates bring strong communication skills, experience with POS systems, and the ability to lift up to 40 lbs.

Qualifications

• Excellent customer service skills with a positive attitude and problem solving.
• Strong communication skills and ability to research solutions.
• Experience with POS/Cash Register systems and online purchasing.
• Ability to lift 40 lbs and stand for extended periods.

Responsibilities

• Provides exceptional customer service across all departments at the garden center.
• Promotes product knowledge to drive sales and merchandise recommendations.
• Builds rapport with customers and resolves problems through active listening.
• Remains current on promotions and events and informs customers of value offers.
• Assists with store operations: stock organization, replenishment, and inventory tasks.
• Promotes diversity and an inclusive, respectful workplace.

Skills

Customer service

Communication

Problem solving

Researching solutions

Tools

POS / Cash Register

Internet search engines

Job description

Gardens Alive is seeking a customer-focused team member to provide exceptional service in our garden center. You will share product knowledge, suggest add-ons, and drive sales while maintaining accurate stock and inventory tasks.

You will represent our values with an inclusive, respectful approach and support store operations in a fast-paced environment. Ideal candidates bring strong communication skills, experience with POS systems, and the ability to lift up to 40 lbs.