Customer Service Associate - Gardener's Supply Company, Burlington, VT

Gardens-Alive; Burlington (VT); On-site; USD 21,000 - 26,000; Full time

Job summary

Gardens Alive is seeking a customer-focused team member to provide exceptional service in our garden center. You will share product knowledge, suggest add-ons, and drive sales while maintaining accurate stock and inventory tasks.

You will represent our values with an inclusive, respectful approach and support store operations in a fast-paced environment. Ideal candidates bring strong communication skills, experience with POS systems, and the ability to lift up to 40 lbs.

Qualifications

• Excellent customer service skills with a positive attitude and problem solving.
• Strong communication skills and ability to research solutions.
• Experience with POS/Cash Register systems and online purchasing.
• Ability to lift 40 lbs and stand for extended periods.

Responsibilities

• Provides exceptional customer service across all departments at the garden center.
• Promotes product knowledge to drive sales and merchandise recommendations.
• Builds rapport with customers and resolves problems through active listening.
• Remains current on promotions and events and informs customers of value offers.
• Assists with store operations: stock organization, replenishment, and inventory tasks.
• Promotes diversity and an inclusive, respectful workplace.

Skills

Customer service

Communication

Problem solving

Researching solutions

Tools

POS / Cash Register

Internet search engines

Job description

• Provides exceptional customer service across all departments at the garden center.
• Takes personal accountability for representing the values and company appropriately in all situations (service, dress code, interpersonal skills).
• Promotes a positive work environment through an inclusive and respectful approach.
• Celebrates and encourages diversity, equity, and inclusion in the workplace.
• Strives to drive sales by sharing product knowledge and leveraging expertise to suggest additional products and merchandise.
• Promotes customer loyalty by encouraging customers to sign up for the Gardener’s Club so they can stay connected with us and get exclusive notifications of sales and in-store promotions.
• Builds rapport with customers by listening, connecting, and sharing personal experiences with product.
• Resolve problems through active listening to gain understanding of customer’s needs. Leverages product knowledge and problem‑solving skills to solve problems promptly and effectively.
• Competently leverages technology to provide seamless and efficient customer service.
• Remains calm when faced with uncertain issues. Demonstrates passion for learning new things. Turns a challenge into a selling opportunity.
• Assists with store operations goals to remain efficient, accurate and productive through processes such as organizing stock, replenishment, receiving, seasonal merchandising changeovers, transfers, cycle counts and physical inventory.
• Remains current on all retail division promotions/offers and informs customers of value offers, events and educational opportunities.
• Identifies pest problems, weeds, propagation, and culture for a wide variety of plants from flowers to fruits.

Requirements

• Remains current on product offer and upholds company focus on recommendations for earth friendly gardening solutions.
• Perform carry out duties and other duties as assigned.
• Excellent customer service skills, including very positive attitude; ability, patience, and enthusiasm to research solutions to help solve customer problems or answer questions.
• Strong problem‑solving and multi‑tasking skills.
• Excellent communication skills.
• POS/Cash Register experience required.
• Strong understanding and of on‑line search engines and on‑line purchasing protocol.
• Familiarity and proficiency with internet search engines and on‑line research.
• Intermediate plant and gardening knowledge along with a passion for gardening.
• Knowledge of divisional product and service offer with a focus on hardgoods, gift, outlet, soils, fertilizers, pottery, etc.
• Ability to lift 40 lbs. occasionally.
• Work a flexible schedule including evenings, holidays, and weekends.
• Standing on hard surfaces with regular lifting for shifts of up to 8 hours.
• Adhere to all company policies as outlined.

Gardens Alive is an Equal Opportunity Employer