Dispatcher

495 Garage Door; Maryland; On-site; USD 30,000 - 40,000; Full time

Job summary

495 Garage Door in Maryland is seeking a Professional Call Center Representative to provide excellent service to customers. This role involves answering questions, handling complaints, and scheduling appointments for garage door services.

The ideal candidate should have a customer-focused approach, be detail-oriented, and possess at least one year of experience in customer service or dispatching. Knowledge of geography in the DMV area is essential for efficient routing of technicians.

Qualifications

• One (1) year of Customer service or dispatching experience required.
• Polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Provide outstanding service to customers by answering questions and handling complaints.
• Schedule appointments for garage door service.
• Listen to clients to understand their concerns and provide efficient responses.
• Build routes for technicians servicing garage doors.

Skills

Customer-focused

Detail oriented

Knowledge of geography (DMV area)

Ability to read a map

Multitasking

Job description

495 Garage Door, Inc. is a family owned business located in Maryland. As a family owned business we understand the importance of meeting the needs of our clients - one customer at a time.

Our attention to detail, and the commitment to prioritizing the needs of each customer have been the driving force behind our company’s success. A steady stream of satisfied customer referrals has made us a trusted name in the field. Every call seeking to repair a broken cable, garage door opener, or complete a new installation from the major garage door brands is treated with professionalism, courtesy and respect.

Job Description

Professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and scheduling appointments for garage door service. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Build routes the the technicians to drive servicing customers with garage doors need.

Qualifications

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Knowledge of geography for the DMV area and the ability to read a map and multitask building technicians routes and schedule.

Additional Information

One (1) year of Customer service or dispatching experience required.