Gaming Manager

Mineral Palace Hotel & Gaming; Deadwood (SD); On-site; USD 60,000 - 90,000; Full time

Job summary

Mineral Palace Hotel & Gaming in Deadwood, SD seeks a Gaming Manager to direct and supervise gaming operations and personnel across Pit, Drop, Cashiers, Security and Floor Supervisors. The role requires a mature, professional approach and the ability to communicate clearly in writing and speech.

You will train staff to troubleshoot slot machines, enforce SDCG regulations, uphold company standards, and address guest concerns.

Qualifications

• Direct and supervise gaming operations and personnel across Pit, Drop, Cashiers, Security and Floor Supervisors.
• Maintain a professional image at all times and ensure compliance with rules and regulations.
• Communicate day-to-day operations and changes effectively to staff.

Responsibilities

• Hold monthly meetings with each department to discuss issues and uphold standards.
• Train employees to troubleshoot slot machines and keep the floor operational.
• Train and monitor Security systems to ensure coverage and DVRs are in working order.
• Explain, interpret and enforce house operating rules and SDCG regulations.
• Address customer service and security issues as problems arise.
• Interact with customers to ensure they are enjoying themselves.
• Monitor staffing levels and arrange for rotations and breaks.

Skills

Leadership

Communication

Slot machines knowledge

Regulations knowledge

Tools

IT knowledge

Job description

Attention to detail; mature, professional interaction with employees, guests and business contacts; ability to work under pressure; ability to prioritize work; maintain confidence and keep work confidential; ability to handle multiple tasks at the same time; Maintain and develop relationships that will benefit the hotel, restaurant, and casino to drive future business. Have a working knowledge of slot machines to be able to troubleshoot and fix issues that may arise. A thorough knowledge and understanding of SDCG rules and regulations.

ESSENTIAL JOB FUNCTIONS:

• Direct and supervise gaming operations and personnel. This includes but is not limited to Pit personnel, Drop team, Cashiers, Security and Floor Supervisors.
• A Gaming Manager should lead by example. He/she should maintain a professional image at all times, follow the rules and regulations and do his/her work sincerely and well.

Must be able to communicate both orally and in writing to keep the proper personnel informed on the day to day operations or changes that need to be implemented.

• Hold monthly meetings with each department to discuss issues and be proactive in upholding the standards of the company.
• Train employees to troubleshoot and work on slot machines to keep the floor 100% operational
• Train and monitor Security systems to ensure required coverage is in compliance and DVR’s are kept in proper working order.
• Have a thorough knowledge of Table Games to be able to deal, monitor play and coach and train personnel when necessary
• Interview, hire, and train new personnel.
• Explain, interpret and enforce house operating rules and SDCG regulations to ensure proper procedures are being followed at all times.
• Address customer service and security issues as problems arise.
• Interact with customers in the gaming venue ensure they are enjoying themselves.
• Monitoring the customers as well as employees to ensure that no rules are broken (mainly watching out for any attempts to cheat or to exploit the system in order to reap benefits) Informing the proper personnel should they notice any irregularities.
• Enforcing the safety rules in case of hazards and avoiding hazards altogether.
• Monitor staffing levels to ensure that the casino is adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary.
• IT knowledge and skills are prefered
• Prepare work schedules and post in all required areas.
• Review operational expenses, budget estimates and various gaming reports for accuracy and analysis of casino floor.