Hotel Manager

Buffalo-Run-Casino-; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Buffalo-Run-Casino- in Miami, FL seeks an experienced casino hotel operations leader to oversee guest services, hospitality, and team performance.

The role focuses on enforcing standards, managing payroll and scheduling, training staff, resolving guest concerns, and coordinating with departments to deliver a premium guest experience.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Minimum 2 years of casino hotel management experience.
• 2-year business degree preferred.

Responsibilities

• Ensure compliance with property standards, including health and safety regulations.
• Deliver high-quality guest service to ensure a positive guest experience.
• Conduct regular audits and assess team performance to maintain standards.
• Recruit, train, and lead a diverse team; mentor staff as needed.
• Manage payroll processes and team member scheduling.
• Handle guest complaints and resolve concerns.
• Maintain cleanliness and appearance of hotel, front lobby, rooms, and grounds.
• Communicate and coordinate with other departments and organizations as required.

Skills

Guest service

Team leadership

Payroll management

Scheduling

Quality standards

Safety compliance

Education

High school diploma

2-year business degree preferred

Tools

Payroll software

Job description

Description

Summary of Duties:

Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, guests, and vendors. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.

Position Purpose:

To provide courteous and efficient hospitality experience to guests.

Knowledge, Skills, and Abilities:

• Ensure compliance with property standards, including all health and safety regulations, policies and procedures.
• Familiarity with the gaming industry and the integration of hotel and casino services.
• Ability to deliver high-quality guest service to ensure a positive guest experience.
• Conduct regular audits and assessments of team performance to maintain high standards.
• Handle and resolve all guest complaints and concerns.
• Ensure cleanliness and overall appearance and operation of the hotel, front lobby, hotel rooms, and hotel grounds.
• Report any maintenance issues or concerns.
• Ability to recruit, train, and lead a diverse team.
• Evaluate, coach, and mentor team members as often as necessary to ensure successful operations.
• Responsible for managing payroll processes and team member scheduling.
• Perform other duties as assigned.

Requirements

Education/ Qualifications:

• Must be at least 18 years old.
• Requires a high school diploma or equivalent.
• Requires at least 2 years previous casino hotel management experience.
• 2 year business degree preferred.

Work Requirements:

• Must be able to obtain and maintain the required Gaming License.
• Requires problem solving skills, and the ability to communicate effectively.
• Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily.
• Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.

Acknowledgement:

I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.