Gaming Floor Supervisor - Operations & Guest Experience

Marshall-Yards-Racing-Gaming

Calvert City (KY)

On-site

USD 65,000 - 75,000

Full time

2 days ago

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Job summary

Marshall Yards Racing & Gaming is seeking a Gaming Supervisor to lead gaming floor operations at its Calvert City, KY location. You will interact with guests, oversee staff performance, and ensure asset protection while maintaining safety and presentation of the gaming floor.

You will manage gaming systems (Ainsworth/Oasis), scheduling, onboarding, and performance analysis. A background in electronics/maintenance and a related 4-year degree is preferred, with eligibility for Kentucky licensing.

Qualifications

Five to seven years of experience in electronics and maintenance of technical equipment, game machines, with a 4-year degree in related fields or equivalent work experience is preferred.
Able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

Lead all gaming floor operations with a strong hands-on presence, ensuring guest satisfaction and operational efficiency.
Provide direct leadership, coaching, and evaluation for gaming floor staff, including lead technicians and technicians.
Maintain a safe, clean, and well-presented gaming floor and property at all times.
Monitor gaming activity to ensure compliance with state laws, regulations, and company policies, promptly addressing violations or suspicious activity.
Maintain up-to-date knowledge of marketing promotions and events, ensuring the team is informed and engaged.
Administer and oversee the gaming system (Ainsworth) and gaming data system (Oasis).
Maintain accurate documentation of game moves, maintenance logs, repair records, purchase orders, and requisitions for machine parts and supplies.
Review and analyze gaming data and performance reports, recommending and implementing operational or technical changes to improve results.
Troubleshoot gaming terminal malfunctions and coordinate repairs as needed.
Oversee the scheduling, PTO, timekeeping, and recordkeeping of all gaming floor staff.
Participate in recruiting, interviewing, hiring, and onboarding of gaming team members.
Conduct staff development, training, and performance evaluations.
Ensure gaming assets are safeguarded, and all transactions adhere to internal controls.
Meet regularly with department leadership to review operational performance, financial data, and project updates.
Submit all required shift and operational reports in a timely manner.
Serve as the on-duty managerial representative, coordinating with other departments as necessary.
Be comfortable working in smoking areas for extended periods of time.