Gaming Floor Leader & Operations Supervisor

Churchill Downs Incorporated

Calvert City (KY)

On-site

USD 55,000 - 70,000

Full time

4 days ago

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Job summary

Marshall Yards Racing & Gaming in Calvert City, Kentucky is seeking an experienced Gaming Supervisor to lead gaming floor operations, uphold safety and guest service, and ensure regulatory compliance across all gaming, simulcast, sportsbook, and entertainment activities.

This hands-on role blends guest interaction with leadership: coaching staff, reviewing performance data, maintaining documentation, coordinating with departments, and acting as on-duty manager to support a smooth pre-opening and

Qualifications

Demonstrated ability to lead gaming operations both strategically and hands-on.
Strong customer service skills with the ability to resolve guest concerns quickly and effectively.
Knowledge of state gaming laws, regulations, and internal controls.
Effective oral and written communication skills.
Commitment to maintaining a professional work environment and positive team culture.

Responsibilities

Lead all gaming floor operations with a strong hands-on presence, ensuring guest satisfaction and operational efficiency.
Provide direct leadership, coaching, and evaluation for gaming floor staff, including lead technicians and technicians.
Maintain a safe, clean, and well-presented gaming floor and property at all times.
Monitor gaming activity to ensure compliance with state laws, regulations, and company policies, promptly addressing violations or suspicious activity.
Maintain up-to-date knowledge of marketing promotions and events, ensuring the team is informed and engaged.
Administer and oversee the gaming system (Ainsworth) and gaming data system (Oasis).
Maintain accurate documentation of game moves, maintenance logs, repair records, purchase orders, and requisitions for machine parts and supplies.
Review and analyze gaming data and performance reports, recommending and implementing operational or technical changes to improve results.
Troubleshoot gaming terminal malfunctions and coordinate repairs as needed.
Oversee the scheduling, PTO, timekeeping, and recordkeeping of all gaming floor staff.
Participate in recruiting, interviewing, hiring, and onboarding of gaming team members.
Conduct staff development, training, and performance evaluations.
Ensure gaming assets are safeguarded, and all transactions adhere to internal controls.
Meet regularly with department leadership to review operational performance, financial data, and project updates.
Submit all required shift and operational reports in a timely manner.
Serve as the on-duty managerial representative, coordinating with other departments as necessary.
Be comfortable working in smoking areas for extended periods of time.