Gaming Customer Support Agent - Flexible Hours & Weekly Pay

Delaware North; Linwood (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming is hiring full-time Member Service Agents to join our team at Gamewise in Linwood, New Jersey. You will provide exceptional support across chat, email, and phone, resolving player inquiries while maintaining empathy and professional conduct.

The role requires at least 1 year of customer service experience in regulated environments and the ability to obtain a state gaming license; shifts include days, evenings, and weekends. Benefits are included.

Qualifications

• Minimum of 1 year of customer service experience in online gaming, sportsbook, casino, financial services, or another regulated environment.
• Ability to obtain and maintain the proper state gaming commission license is required.

Responsibilities

• Resolve player inquiries related to accounts, payments, bonuses, promotions, and platform navigation.
• Must take/make inbound and outbound calls.
• Explain policies, terms, and procedures clearly while maintaining empathy.
• Verify account details and support KYC documentation while adhering to regulatory guidelines and internal controls.
• Identify and address responsible gaming concerns per policy.
• Document all interactions accurately and protect confidentiality and data.

Skills

Customer service

Multitasking

Communication

Job description

Delaware North Gaming is hiring full-time Member Service Agents to join our team at Gamewise in Linwood, New Jersey. You will provide exceptional support across chat, email, and phone, resolving player inquiries while maintaining empathy and professional conduct.

The role requires at least 1 year of customer service experience in regulated environments and the ability to obtain a state gaming license; shifts include days, evenings, and weekends. Benefits are included.