Gaming Cocktail Server-Gilley's

Paycom - ATS; Park City (KS); Hybrid; USD 25,000 - 35,000; Full time

Job summary

Gilley’s in Park City, KS is seeking a Gaming Cocktail Server to provide prompt, friendly beverage service on the gaming floor. You will interact with guests, promote promotions, and maintain compliance with gaming and liquor regulations while delivering a positive, high-energy experience.

The role requires at least 18 years old, the ability to obtain a KRGC Level III Gaming License, and prior customer-service experience.

Qualifications

• Must be at least 18 years of age and able to obtain KRGC Level III Gaming License.
• One year of direct customer contact experience preferred.
• Money handling experience preferred.
• Display professionalism with excellent verbal and written communication.
• Professional appearance as outlined by company handbook.
• Ability to work independently and as part of a team.
• Availability to work nights, weekends, holidays and overtime as needed.

Responsibilities

• Deal with high-volume customer interactions in a friendly, upbeat manner.
• Build guest relations and make guests feel welcome and invited to return.
• Monitor activity and assist guests; report anything out of the ordinary.
• Handle customer complaints discreetly and escalate as needed.
• Provide friendly service to keep guests in play and satisfied.
• Assist guests and maintain open, polite communication.
• Keep facility clean by disposing of cups, glasses, and bottles.
• Maintain accurate monetary and paperwork records per standards.
• Follow all policies and empower to resolve guest disputes when appropriate.
• Cross-train in other departments.

Skills

Customer service

Money handling

Communication

Teamwork

Professional appearance

Flexibility

Job description

# Gaming Cocktail Server-Gilley'sHot JobGilley Physical - PARK CITY, KS 67147## OverviewEducation LevelNot Specified## Description**JOB SUMMARY:**The Gaming Cocktail Server is responsible for providing prompt, friendly, and efficient beverage service to guests on the gaming floor. This role requires excellent customer service skills, knowledge of alcoholic and non-alcoholic beverages, and the ability to work in a fast-paced casino environment. The Gaming Cocktail Server ensures that guests have a positive and enjoyable experience with a flair of promotional modeling while adhering to all gaming and liquor regulations.**Essential Job Functions:*** Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful* Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back* Observes all activity within assigned area offering assistance to all guests* Observes activity and reports anything that is out of the ordinary* Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships* Ensures all guests are kept in play by providing friendly and helpful service at all interactions* Utilizes open body language, politely speaks with and assists guests as needed* Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests* Maintains monetary and paperwork accuracy and efficiency within department/property standards* Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same* Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.* Crosstrain in other departments* Other duties as assigned## Qualifications**Qualifications:*** Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Level III Gaming License.* One year of direct customer contact experience, preferred* Previous money handling experience preferred* Display professionalism; excellent verbal and written communication skills* Professional appearance as outlined in the Gilley’s Team Member Handbook* Must be able to work both independently and as a member of a team* Available to work required schedule which may include nights, weekends, holidays, and overtime as needed**PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:*** Physically mobile with reasonable accommodations* Must be able to respond to visual and audible cues* Must be able to read, write, speak and understand English* Must be able to bend, reach, kneel and grip items* Must be able to walk and stand for long periods of time (8-12 hours)* Have a sense of urgency and keep up with fast paced business practices* Operate in mentally and physically stressful situations* Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dustResponsibilities and job functions listed herein are not exhaustive and may be supplemented and/or advised by Gilley’s at any time in its sole discretion.