Games Supervisor-Slots- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment; Maricopa (AZ); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Caesars Entertainment seeks a Games Supervisor-Slots at Harrah's Ak-Chin Casino in Arizona to oversee the Slots, Keno, and related floor operations, ensuring courteous, prompt service and policy compliance. The role requires strong supervision and a professional demeanor in a fast-paced gaming environment.

You will interview, train, and schedule staff; review performance; handle guest concerns; and supervise wagering, jackpot processes, and regulatory adherence.

Qualifications

• High school diploma or GED required.
• 1-2 years’ experience in Slots or Keno preferred.
• Knowledge of casino rules and procedures.
• Able to work all shifts; strong supervision.
• Excellent verbal and written communication.

Responsabilités

• Supervise daily Slots and Keno floor operations.
• Interview, train, and select department staff.
• Manage disciplinary actions per policy.
• Ensure accurate monetary transactions.
• Provide feedback to upper management.
• Maintain regulatory compliance.

Connaissances

Supervisory experience

Leadership

Money handling

Communication skills

Teamwork

Formation

High school diploma / GED

Description du poste

Games Supervisor-Slots- Full Time (Harrah's Ak-Chin Casino)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: "Create the Extraordinary"

Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations including Bingo and Sportsbook when needed on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees.

How You Will Create the Extraordinary

Responsible for interviewing, training, and selecting employees for the department

Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.

Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner.

Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.

Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).

Directly responsible for training in all gaming areas including Slots, Keno, Bingo and Sportsbook, providing each with the knowledge and appropriate direction to perform his/her responsibilities.

Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate.

Supervises all wagering policies of the Race & Sportsbooks when needed.

Ensure betting control guidelines are adhered to within the sports book

Resolve bet queries within agreed levels of authority and in a timely manner.

Oversee all significant monetary exchanges to ensure prompt and accurate execution of every transaction.

Completes daily personnel assignments and reassigns personnel on floor based on business volume.

Provide feedback from the slot floor to upper management to provide superior customer service.

Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.

Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction.

Exercises appropriate discretion in identifying situations that require management attention.

Ability to handle & secure keys within department guidelines.

Adheres to regulatory, departmental and company policies.

Responsible for casino operations on an assigned shift.

Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.

May need to write Sportsbook Tickets when needed.

Other duties as assigned.

What You Will Need

High school diploma, G.E.D. is required.

Must possess strong supervisory and leadership skills.

Minimum 1-2 years’ previous experience in either Slots or Keno preferred.

Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required.

Must be flexible and able to work all shifts as needed.

Must project professionalism and possess excellent verbal and written communication skills.

Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills.

Must have knowledge of ten key and computer skills.

Ability to handle & secure keys within department guidelines.

Must possess strong money handling and documentation skills.

Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations.

Must be able to get along with co-workers and work as a team across departments and levels of management.

Have a basic knowledge of other games and services offered at the casino.

Must be able to read, write, speak and understand English.

Must present a well-groomed appearance.

Must be able to maneuver to all areas of the casino.

Must be able to lift up to 40 pounds.

Must be willing to assist in keeping the casino clean.

Must be willing to approach and converse with strangers.

Must be able to bend, reach, kneel, twist and grip items.

Must be able to walk and be on foot for long periods of time.

Must have sense of urgency and keep up with fast-paced business practices.

Must be able to work calmly and professionally in stressful situations.

Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

Must be able to respond to visual and aural cues.

TOGETHER WE WIN

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.