Gameday Operations Team Member – Guest Services

The Sports Facilities Advisory & Management; Huntsville (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

Alabama A&M University is seeking an Operations Team Member (AAM AFM, LLC) to support gameday operations and campus facility upkeep in Huntsville. You will be the first contact for guests, ensuring a memorable event experience and assisting in daily operations.

Responsibilities include event procedures, coordinating gameday activities, maintenance tasks, vendor quality monitoring, and upholding safety standards while maintaining a guest-focused service model.

Qualifications

• Flexible work schedule including nights, weekends, holidays and long hours.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational abilities.
• Excellent guest service skills.
• Ability to multi-task and remain calm in a fast-paced environment.
• Team-oriented with a proactive mindset and initiative.

Responsibilities

• Perform operating procedures related to events and programs.
• Support gameday operations for volleyball and basketball.
• Assist with preventative maintenance tasks.
• Monitor vendor performance quality and report issues.
• Greet guests and stakeholders per Guest 1st Service standards.
• Act as liaison between venue and guests.
• Help ensure buildings are clean, safe, and guest-ready.
• Maintain inventory of department assets.
• Ensure game day equipment is in proper working order.
• Adhere to facility and SFM policies and health/safety laws.
• Perform additional duties as requested by management.

Skills

Flexible schedule

Excellent communication

Attention to detail

Guest service

Organization

Multi-tasking

Team player

Job description

Alabama A&M University is seeking an Operations Team Member (AAM AFM, LLC) to support gameday operations and campus facility upkeep in Huntsville. You will be the first contact for guests, ensuring a memorable event experience and assisting in daily operations.

Responsibilities include event procedures, coordinating gameday activities, maintenance tasks, vendor quality monitoring, and upholding safety standards while maintaining a guest-focused service model.