Gameday Guest Experience Supervisor

Denver Broncos and Stadium Management Company; Denver (CO); On-site; USD 33,000 - 36,000; Full time

Job summary

The Denver Broncos Football Club and Stadium Management Company seeks a Guest Relations Supervisor to lead front-line staff at Empower Field at Mile High. You will supervise teammates, deliver world-class service, enforce venue policies, and ensure a safe, enjoyable experience for all fans during gamedays.

Candidates should have prior guest relations experience, excellent communication, and the ability to work outdoors in varied weather.

Qualifications

• Currently working in the Guest Relations Department.
• Excellent customer service and verbal communication skills.
• Ability to attend all training days, Broncos home games and all mandatory events.
• Ability to stand, sit, or walk for an extended period and work outdoors in varied weather.

Responsibilities

• Provide world-class service to all Empower Field guests and ensure a positive, memorable experience.
• Enforce venue policies, fan code of conduct, and event information for safety and enjoyment.
• Interact with guests in a professional and respectful manner.
• Conduct pre-event staff briefings for Guest Relations Team Members.
• Supervise staff, coach team members, and manage breaks.
• Coordinate and ensure staff under supervision receive their allotted breaks.

Skills

Guest relations supervision

Customer service

Verbal communication

Attention to detail

Team coaching

Job description

The Denver Broncos Football Club and Stadium Management Company seeks a Guest Relations Supervisor to lead front-line staff at Empower Field at Mile High. You will supervise teammates, deliver world-class service, enforce venue policies, and ensure a safe, enjoyable experience for all fans during gamedays.

Candidates should have prior guest relations experience, excellent communication, and the ability to work outdoors in varied weather.