Gameday Guest Experience Manager

Arizona Cardinals Football Club; Tempe (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Complimentary season tickets

Gym membership subsidies

Tuition reimbursement

Job summary

The Arizona Cardinals Football Club are seeking a Manager, Guest Experience – a full-time, in-person role based in Tempe, AZ with anticipation of relocation to north Phoenix in 2028. You will lead ~250 gameday teammates, ensure exceptional guest service, and coordinate events, merchandise, and program outcomes.

Required: bachelor’s degree or equivalent, 5+ years in service/guest support/management, and strong communication. Weekend/nights work and physical duties apply.

Qualifications

• Bachelor’s degree in a related field, or equivalent experience.
• At least five years of experience in service, guest support, management, or related field.
• Experience in professional sports or entertainment venues preferred.
• Experience hiring, training, and managing large non-exempt staff teams preferred.
• Ability to remain calm and courteous under pressure; strong communication.

Responsibilities

• Hire, train, and manage a gameday staff of 250+ teammates.
• Serve as the main point of contact for gameday teammates and events.
• Assist in planning and executing teammate kickoff events and gifts orders.
• Uphold Guest Experience standards and coordinate uniform pieces.
• Learn policies to provide specialized guest service and issue resolution.

Skills

Customer service

Team management

Communication

Bilingual

Education

Bachelor’s degree

Job description

The Arizona Cardinals Football Club are seeking a Manager, Guest Experience – a full-time, in-person role based in Tempe, AZ with anticipation of relocation to north Phoenix in 2028. You will lead ~250 gameday teammates, ensure exceptional guest service, and coordinate events, merchandise, and program outcomes.

Required: bachelor’s degree or equivalent, 5+ years in service/guest support/management, and strong communication. Weekend/nights work and physical duties apply.