WPN Application Specialist (Contract)

Wizards of the Coast; Renton (WA); Hybrid; USD 48,000 - 59,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health savings accounts

Employee assistance program

401(k) retirement plan

Paid Sick Leave

Paid Time Off and Holiday Pay

Job summary

Wizards of the Coast is seeking a WPN Application Specialist to review retailer applications across North America, ensuring they meet standards for stores to open to players quickly.

This fixed-term contract based in North America focuses on accurate reviews, clear notes, and efficient queue management, with collaboration from the Retailer Success team. The assignment lasts 6 months, with a W2 arrangement through Workwell.

Qualifications

• Experience reviewing retailer applications.
• Background in retail, partner operations, or customer service.
• Clear, friendly written communication.

Responsibilities

• Review WPN retailer applications and ownership transfers for North America.
• Keep retailer records accurate in internal systems.
• Follow review process and flag unclear steps for improvement.
• Collaborate with senior team on complex cases.

Skills

Application review experience

Retail background

Customer service

Written communication

Tools

Salesforce

Smartsheet

Job description

Wetake play seriously. We’re looking for curious adventurers ready to find their party, fueled by imaginationand driveto build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

About the role

Ever walked into a local game store on release night and felt the buzz? That energy starts with stores getting into the Wizards Play Network, and that is where this role comes in. As a WPN Application Specialist, the contractor reviews retailer applications across North America and helps new stores get approved quickly and accurately, so they can open their doors to players sooner.

This is a contract role focused on reviewing and approving applications rather than ongoing store coaching. It is a great fit for someone who loves getting the details right and takes real satisfaction in clearing a queue well. Curious what a day looks like? Most steady, focused review work, with the Retailer Success team close by whenever a case gets interesting.

What the role involves

The specialist reviews WPN retailer applications, account updates, and ownership transfers for North America, approving stores that meet WPN standards and flagging the ones that need a closer look. Keeping retailer records accurate and complete in our internal systems is a core part of the work, and so is following our review process and telling us when a step is unclear so we can make it better.

Along the way, the specialist spots common patterns, like missing information on applications, and shares them with the team so we can make applying easier for stores. On the trickier or unusual cases, senior team members are there to partner and problem-solve together.

What we’re looking for

We would love to hear from someone with some experience reviewing applications, or a background in retail, partner operations, or customer service. Strong judgment matters here: the ability to apply clear guidelines consistently and to know when a case is worth a second opinion. Clear and friendly written communication rounds it out, since good notes and clean handoffs keep the whole queue moving. And a genuine care for getting the details right, even on a busy day, goes a long way!

Bonus points if you already know Wizards games or the tabletop gaming community, or if you have worked in tools like Salesforce or Smartsheet. None of these are dealbreakers.

Good to know

This is a fixed-term contract based in North America, and we may extend it as the work continues. You do not need to check every box to apply.

Additional Details:

Please note that this is a temporary assignment providing services to Wizards through an external staffing agency. If you are selected for this assignment, you will be employed by Workwell as a W2 employee and will not be an employee of Wizards.

• Employment Type: Contingent Worker
• Location: Hybrid
• Duration: 6 months

Compensation Range, Currency USD:

• Starting Pay Range: $35/hour
• Pay Range End: $43/hour

In compliance with local law, we are disclosing the hourly pay range for this role.

Workwell offers US based Wizards temporary workers a comprehensive benefits package, including:

• Medical
• Dental
• Vision
• Health savings accounts
• Employee assistance program
• 401(k) retirement plan
• Paid Sick Leave (variable based on location)
• Paid Time Off and Holiday Pay

Benefits listed below are for Full Time employees, the benefits listed above is for our contingent workers.

#Wizards

Pay Range

$35 – $42 USD

The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.

• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development
• Exclusive Perks

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