Game Runner

BEAT THE BOMB; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Tip Pools

Monthly Bonus Pool

Paid time off

401k plan

Learning stipend

Referral bonuses

Medical, dental and vision insurance

Transit benefits

Life insurance

Career growth

Ticket discounts

Job summary

Beat The Bomb is seeking a energetic Game Runner to welcome guests and run immersive missions in our Brooklyn venue. You will prep rooms, set up experiences, assist with check-in, capture moments on camera, and keep spaces clean and safe for guests and teammates.

You thrive in fast-paced, social environments, love live gaming, and enjoy working with groups of all sizes. Weekend availability is a must; physical activity is part of the job.

Qualifications

• Available on weekends and able to stand for long periods.
• Able to lift up to 50 lbs and move around the venue.
• Excellent people skills with a can-do attitude.
• Comfortable in fast-paced, social environments.

Responsibilities

• Greet guests and ensure a welcoming, excited atmosphere.
• Prepare game rooms, test activities, and assist with check-in.
• Capture moments with photos when possible.
• Maintain safety and cleanliness in all customer areas.
• Support team with setup and transitions between games.

Skills

Customer service

Group facilitation

Energy and positivity

Team orientation

Job description

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non‑profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The Brooklyn Location

Located in Brooklyn's historic DUMBO neighborhood, this is the Company's original location and where its HQ team works. Beat The Bomb Brooklyn has become one of the highest rated experiences in all of New York City with over 14,000 5‑star Google Reviews and was featured on the Today Show. The 5,000 square foot location offers our classic Mission experiences; a lobby lounge with live streamed paint bomb footage; 2 immersive arcade Game Bays for rent; beer, wine & seltzer @ The Bomb Bar; and a dedicated private event space for large groups.

Essential Duties & Responsibilities

• Front of House (FOH) Focus:
  • Always make customers feel welcome, and excited to be at Beat The Bomb
  • Ensure all game rooms are prepped, tested and ready for gameplay.
  • Assist Managers with customer check‑in as needed
  • Make sure customers are properly set up for the game in a timely manner
  • Make sure all customer areas are presentable and clean
    • Game Rooms
    • Bathroom
    • Party Room
  • Pictures! Always offer to help capture the moment with customers whenever you can
  • Head on a swivel! Down time in your area? Always ask, "where else can I help?"
• Back of House (BOH) Focus:
  • Assist teams with suits, onboarding and waivers
  • Start a team in the game if needed
  • Ensure Bomb Rooms are set up to start the day and prior to each team's entry into the bomb room
  • Maintain a safe environment and facilitate a safe experience for our customers and fellow team members - everyone appreciates feeling taken care of!
  • Engage and have fun, then engage again and have more fun...with our customers!
  • Pictures! Always offer to help capture the moment with customers whenever you can
  • Assist Front of house team members with getting teams set up

The Ideal Game Runner

• Embodies Beat The Bomb's Values:
  • Bring Positivity
  • Take Responsibility
  • Build The Future
  • CREATE THE FUN
• Isn't afraid to get messy...it's a paint blast facility after all!
• Is great with groups! We love to party... and Game Runner's need to excel in commanding groups of all kinds - birthdays, corporate teams, family reunions and beyond!
• Has an interest in live experiences / digital gaming
• Loves people! They thrive when engaging with others... both teammates and customers alike!
• The ultimate teammate - they are ready to jump in and help wherever and whenever necessary!
• Has a strong aptitude for technology and/or an interest and excitement to learn
• Is solution oriented
• Remains calm when faced with external pressures
• Is friendly, outgoing and inclusive
• Is a weekend warrior! (must be available to work weekends)
• Doesn't mind physical activity... our paint buckets can weigh up to 50 lbs

What We Offer

• Competitive Pay, Tip Pools and Monthly Bonus Pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401k plan
• $500 Annual Learning Stipend for professional development [Full-Time Only]
• Referral Bonuses
• Medical, dental and vision insurance (full‑time Only)
• HSA (full‑time only)
• Transit Benefits
• Life Insurance Benefit Options (Full‑time Only)
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast‑growing start‑up team
• Friends & family ticket discounts!