Arcade & Amusement Guest Experience Associate

Round One Entertainment Inc.; Erie (Erie County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

1 hour to play arcade games per week

90 minutes of bowling per week (shoes)

1 hour of karaoke/billiards per week

50% discount on food items per shift

Complimentary beverage per shift

Job summary

Round One Entertainment Inc. in Erie, PA is seeking an enthusiastic Arcade/Guest Services Associate to provide friendly customer service, assist guests with games, bowling, and karaoke, and help maintain a clean, inviting center.

You will handle check-ins, answer general inquiries, restock games, and support management on daily tasks, with emphasis on safety and hospitality. High school diploma or GED preferred; prior hospitality or retail experience is a plus.

Qualifications

• High school diploma or GED required.
• 1–2 years experience in hospitality or retail preferred.
• Ability to engage customers in a friendly and professional manner.

Responsibilities

• Engage customers to determine their needs during assigned shifts.
• Maintain inventory levels in amusement games.
• Keep games and counters clean and visually attractive for customers.
• Respond professionally and politely with a friendly demeanor to customer requests.
• Answer phone calls for general inquiries.
• Perform special projects and duties as assigned by management.

Skills

Customer service

Outgoing personality

Education

High school diploma or GED

Job description

Round One Entertainment Inc. in Erie, PA is seeking an enthusiastic Arcade/Guest Services Associate to provide friendly customer service, assist guests with games, bowling, and karaoke, and help maintain a clean, inviting center.

You will handle check-ins, answer general inquiries, restock games, and support management on daily tasks, with emphasis on safety and hospitality. High school diploma or GED preferred; prior hospitality or retail experience is a plus.