Game Night Merchandise Pro - Part-Time

Orlando Magic; Orlando (FL); On-site; USD 17,000 - 21,000; Part time

Job summary

Orlando Magic is seeking a Part-Time Merchandise Specialist to assist customers at the Kia Center on game nights, handling the Team Shops across the arena. This role requires strong customer service skills and the ability to multi-task and collaborate with others.

Responsibilities include providing excellent service, upselling products, maintaining product knowledge, processing payments, restocking, and keeping the retail areas clean and organized.

Qualifications

• High school diploma or equivalent required.
• Cash handling and credit card transaction experience required.
• Point of Sale (POS) experience required.
• 1-2 years of retail experience strongly preferred.
• Strong teamwork and team synergy skills strongly preferred.

Responsibilities

• Provide excellent customer service to all patrons on game nights
• Recognize wants and needs of each customer, to ensure a satisfactory shopping experience
• Up-sell specific products to patrons as directed by retail management
• Maintain superior knowledge of entire product line
• Achieve sales, productivity, and incentive goals
• Assist in maintaining the organization and cleanliness of assigned retail area(s)
• Restock key selling items during the game
• Process credit cards for customer transactions utilizing a Point of Sale (POS) system
• Ability to reconcile and appropriately closeout assigned workstation at end of each shift
• Assist customers with using Magic Money within the Orlando Magic App and any technical issue they may have
• Assure protection of company assets while adhering to company loss prevention policies and procedures
• All other duties as assigned.

Skills

Customer service

Cash handling

POS experience

Teamwork

Upselling

Education

High school diploma or equivalent

Tools

POS system

Job description

Orlando Magic is seeking a Part-Time Merchandise Specialist to assist customers at the Kia Center on game nights, handling the Team Shops across the arena. This role requires strong customer service skills and the ability to multi-task and collaborate with others.

Responsibilities include providing excellent service, upselling products, maintaining product knowledge, processing payments, restocking, and keeping the retail areas clean and organized.