Game Guide *Seasonal*

The Escape Game, LLC; St. Louis (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

The Escape Game, LLC is seeking a World-class Game Guide for seasonal shifts in St. Louis. You will welcome and guide groups 2–12 through immersive escape rooms, explain game objectives, monitor progress with our software, and help ensure every guest has a memorable, five-star experience.

You’ll reset rooms, assist with occasional repairs, and keep the facility clean and on schedule. This role requires flexible availability including nights, weekends, and holidays; physical activity; and strong

Qualifications

• Flexible availability; role works nights, weekends, and/or holidays.
• Must be able to handle physical activity (deep cleaning, standing, lifting 30–40 lbs).
• Must be able to use small tools and magnets when resetting games.
• Fast, accurate reset of locks, drawers, shelves, and game components within training timeframes.
• Excellent communication when speaking with guests.

Responsibilities

• Lead groups of 2–12 guests with an upbeat, friendly conversation.
• Explain TEG games and products enthusiastically to guests.
• Monitor game progress with TEG software to ensure guest enjoyment.
• Celebrate with guests after the game and reset components for the next group.
• Ensure game components function properly and reset accurately between games.
• Maintain cleanliness and safety of games and facility; stay on schedule for games.

Skills

Excellent communication

Tools

TEG software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Game Guide *Seasonal*

Management Seasonal St. Louis, MO, US

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms - thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG's facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.