Game Guide *Seasonal*

The Escape Game, LLC; Lone Tree (CO); On-site; USD 21,000 - 22,000; Part time

Job summary

The Escape Game, Lone Tree, CO is seeking a Seasonal Game Guide to deliver world-class hospitality and lead guests through immersive escape room adventures. You will engage groups of 2–12, explain the rules clearly, and use our Game Guide software and HMI to monitor progress and ensure a smooth, memorable experience.

This seasonal role requires flexibility for nights, weekends, and holidays, with physical tasks including cleaning and resetting games.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Able to perform physical tasks: cleaning, lifting 30-40 lbs, bending, standing.
• Able to handle small tools and magnets to reset games.
• Excellent guest communication and interaction.
• Ability to reset locks, drawers, components within training timeframes.

Responsibilities

• Lead groups of 2-12 guests and provide a friendly, upbeat intro to games.
• Explain game rules and monitor guest progress during play.
• Use Game Guide software to track game status and assist guests.
• Operate HMI interfaces to control and reset game components.
• Provide a recap at the end of the experience and ensure a five-star guest experience.
• Complete required reports and maintain clean, organized game components.

Skills

Communication skills

Physical stamina

Team collaboration

Problem solving

Tools

Game Guide software

HMI interface

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Game Guide *Seasonal*

Seasonal Lone Tree, Lone Tree, CO, US

$15.50 To $16.00 Hourly

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.