Game Guide *Seasonal*

The Escape Game, LLC; Lynnfield (MA); In loco; USD 18.000 - 25.000; Part-time

Descrizione del lavoro

The Escape Game, LLC in Lynnfield, MA is seeking a seasonal Game Guide to welcome guests, guide them through exciting escape rooms, and ensure an unforgettable experience for groups of 2-12.

This part-time role requires flexible availability, physical stamina for cleaning and setup, and strong communication to connect with guests and explain game rules and procedures using our software. Training provided; you will reset games between sessions and maintain a five-star service standard.

Competenze

• Excellent communication skills when speaking with guests.
• Flexible availability including nights, weekends, and holidays.
• Ability to perform physical tasks such as cleaning, lifting 30-40 lbs, and minor repairs.

Mansioni

• Lead groups of 2-12 in friendly conversation and set the tone for the guests’ experience.
• Explain TEG games and products clearly to guests.
• Monitor game progress using Game Guide software and operate the HMI as needed.
• Reset and prepare games between sessions using setup sheets and components.
• Maintain cleanliness and safety of the facility and timely game resets.
• Resolve service issues promptly to ensure a five-star guest experience.

Conoscenze

Excellent communication

Flexible availability

Strumenti

TEG software

HMI

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Game Guide *Seasonal*

Management Part Time Lynnfield, MA, US

Salary Range: $15.50 To $15.50 Hourly

We are located in MarketStreet Lynnfield Center! Copy & paste the link below to learn more about our company and the open position!

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms - thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG's facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.