Game Guide

The Escape Game; Los Angeles (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

The Escape Game is seeking enthusiastic Game Guides in Los Angeles to welcome guests and guide them through immersive escape rooms. You will engage groups of 2–12, explain games, monitor progress with our software, and ensure every guest has a memorable experience.

Responsibilities include resetting games, maintaining cleanliness, handling light repairs, and providing friendly, efficient service throughout shifts, including nights and weekends.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Physical ability to perform deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs.
• Ability to reset games using small tools and magnets.
• Strong communication with guests.

Responsibilities

• Lead groups of 2-12 guests with a friendly, upbeat tone.
• Explain TEG games and products to guests.
• Monitor game progress using Game Guide software and operate the HMI.
• Reset games accurately and efficiently after each session.
• Clean and reset game components and the facility.
• Provide five-star guest experiences and resolve issues promptly.
• Complete necessary reports and stay on schedule for assigned games.

Skills

Excellent communication

Customer service

Flexibility

Teamwork

Job description

We are located in Westfield Century City! Copy & paste the link below to learn more about our company and the open position!

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.