Game Guide

The Escape Game; Torrance (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Escape Game in Torrance invites you to join our team as a Game Guide. You will welcome groups of 2–12 guests, explain game rules, and lead them through immersive escape-room adventures at our Del Amo Fashion Center location.

You will monitor progress with our Game Guide software, assist guests to ensure a memorable experience, and reset games and components between sessions with care and efficiency.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Ability to perform physical tasks (cleaning, lifting up to 40 lbs).
• Ability to use small tools and magnets for game resets.
• Fast, accurate resets of locks, drawers, and game components within training time frames.
• Excellent communication when engaging guests.

Responsibilities

• Greet groups of 2–12 guests with upbeat, friendly conversation.
• Lead guests through escape-room experiences and explain game rules.
• Use game-guide software to monitor progress and assist guests.
• Provide a five-star guest experience and resolve issues promptly.
• Reset games and components accurately between sessions and complete required reports.

Skills

Guest interaction

Communication skills

Team coordination

Tools

HMI software

Job description

We are located in Del Amo Fashion Center! Copy & paste the link below to learn more about our company and the open position!

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.