Game Guide

The Escape Game; Irvine (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Escape Game in Irvine is seeking a friendly Game Guide to welcome guests, lead groups of 2–12 through immersive escape rooms, and ensure every guest has a memorable experience.

You will use our game guide software to monitor progress, explain rules, and assist players. Physical tasks include moving through rooms, resetting components, and maintaining cleanliness between games.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Excellent communication skills when speaking with guests.
• Ability to perform physical tasks related to job duties (standing, bending, lifting 30–40 lbs).

Responsibilities

• Lead groups of 2–12 guests with upbeat, friendly conversation.
• Explain game rules and product features to guests.
• Operate game guide software to monitor progress and assist guests.
• Reset games accurately after each session using setup sheets.
• Maintain cleanliness and order of games and facility.
• Complete necessary shift reports and assist with end-of-game wrap-up.

Skills

Guest service

Communication

Teamwork

Hospitality

Tools

Game guide software

Job description

We are located in Irvine Spectrum Center! Copy & paste the link below to learn more about our company and the open position!

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Emb…
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.