Game-Day Front-of-House Server | Guest Experience Pro

Wingmen V Llc; Quincy (IL); On-site; USD 12,000 - 25,000; Full time

Job summary

Buffalo Wild Wings in Quincy, IL is hiring servers for the front-of-house team. You will greet guests, take orders, upsell menu items and deliver food with a focus on accuracy and guest satisfaction.

The role requires excellent communication, strong time management, and the ability to work well with a team in a high-energy restaurant environment. Must be 21+ with alcohol-service certification and a willingness to follow RAS procedures.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of sanitation, food safety, and security procedures.
• Knowledge of BWW menu and ability to upsell.
• Understanding of marketing initiatives and events to inform Guests.
• Excellent verbal communication and interaction skills.
• Detail-oriented with ability to follow directions and support team goals.
• Basic math skills and money handling; familiarity with POS.

Responsibilities

• Greet Guests and create a welcoming, upbeat experience.
• Take orders accurately and efficiently; upsell items.
• Deliver food and drinks while ensuring quality and satisfaction.
• Provide attentive service, check in with Guests throughout the visit.
• Process payments and handle transactions accurately.
• Work with team to keep the dining area running smoothly.

Skills

Customer service

Verbal communication

Time management

Attention to detail

Cash handling

POS systems

Conflict management

Emotional intelligence

Teamwork

RAS knowledge

Education

21+ years old

Alcohol service certification (state/BWW)

Tools

POS systems

Job description

Buffalo Wild Wings in Quincy, IL is hiring servers for the front-of-house team. You will greet guests, take orders, upsell menu items and deliver food with a focus on accuracy and guest satisfaction.

The role requires excellent communication, strong time management, and the ability to work well with a team in a high-energy restaurant environment. Must be 21+ with alcohol-service certification and a willingness to follow RAS procedures.