Gallery Host

Hyatt Hotels Corporation; Itasca (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short and Long-Term Disability Income

Term Life and AD&D Insurance

Vacation PTO & Holiday/Sick PTO

Employee Assistance Program

Job summary

Hyatt Hotels Corporation seeks a friendly Gallery Host at Hyatt Place London Heathrow Airport to ensure guest satisfaction through check-in, check-out and coordination of hotel services. You will promote hotel outlets and events, greet guests, and help create memorable experiences.

The ideal candidate has at least one year of hospitality or customer service experience, strong communication skills, and proficiency with Word, Excel and POS systems.

Qualifications

• One year of hotel, customer service and/or sales experience.
• Strong communication skills and a customer-centric approach.
• Proficient computer skills including Word, Excel and Adobe.

Responsibilities

• Register guests at the front desk promptly and courteously.
• Upsell hotel services to maximize room revenue.
• Assist with check-ins/outs for groups and VIP arrivals.
• Greet guests and coordinate services across outlets.

Skills

Customer service

Up-selling

Excellent communication

Friendly demeanor

Computer skills

Tools

POS system

Word

Excel

Adobe

Job description

Close Inclusive Collection Job Postings Notification

Our Dynamic portfolio of managed hotels is waiting for you! Our mission to take care of our guests starts with taking care of our people. Come join us. As a team we are better together!

Compensation: $15.00 to $17.00 per hour plus tips

Summary

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

• Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
• Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
• Have good computer skills and brand POS experience.
• Comply with Grooming / Hygiene and Uniform Standards
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check‑ins, check‑outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
• Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e‑room and the TV den, guest check in and out and the servicing of the meeting rooms.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check‑outs.
• Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

• Medical, Dental, and Vision Coverage
• Short and Long-Term Disability Income*
• Term Life and AD&D Insurance
• Vacation PTO & Holiday/Sick PTO
• Employee Assistance Program

*Specific plans for specific positions

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

Hyatt Place London Heathrow Airport | London , ENG , GB

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